Chemicals Buyer

Incora • West Chester, PA

22h

About The Position

The Chemicals Buyer is an intermediary-to-advanced purchasing role responsible for purchasing on behalf of complex, high-volume customers. The position manages pricing, lead-time logistics, and on-time product delivery, drawing on procurement experience, business acumen, customer care, and communication skills. The role involves direct interaction with customers, suppliers, and employees across departments. The buyer provides customer service support, resolves complex client issues, and works to improve client satisfaction in a timely manner.

The position organizes chemical purchasing activities, monitors market trends and supplier performance, identifies and qualifies alternative sources, and administers customer contract requirements for chemical procurement services. It also serves as the primary day-to-day supply-chain contact for internal employees and high-volume clients, and trains and mentors junior buyers.

Incora describes its values as Courage, Collaboration, Commitment, and Community. The job description notes that duties and requirements may change according to business needs and that the description is not an exhaustive list.

Requirements

• High school diploma or GED and five years of related industry experience; or a bachelor's degree in a related field and one to two years of buying experience; equivalent combinations of experience and education are also considered.
• Strong verbal, written, and presentation skills, with an emphasis on quality and customer service.
• Positive attitude and ability to work as a team player.
• Ability to interact professionally across all levels of the organization.
• Ability to develop technical acumen for reading and understanding technical specifications and requirements.
• Attention to detail and ability to conduct basic research.
• Strong organizational and time-management skills.
• Customer service skills and ability to deal tactfully, confidently, and ethically with internal and external customers.
• Strong follow-through and perseverance while handling multiple tasks simultaneously.
• Ability to learn integrated database systems and report-writing software, as well as Microsoft Office applications including Outlook, Word, and Excel.
• Ability to travel; travel is described as minimal.
• Strong working knowledge of Microsoft Office, including Excel, Word, and PowerPoint.
• Experience using Copilot or other AI tools to enhance productivity.
• Previous experience resolving high-level customer service issues.

Nice To Haves

• Certified Professional in Supply Management (CPSM) credential.
• Two to four years of experience in purchasing, supply chain, or the banking industry; this experience is preferred but not required.

Responsibilities

• Organize and monitor complex chemical purchasing activities for high-volume clients.
• Monitor market trends in assigned categories, including sourcing strategy, vendor relationships, and contract negotiations.
• Identify, qualify, and introduce alternative chemical suppliers to improve cost, quality, responsiveness, and reliability.
• Work with cross-functional teams to assess supplier performance in delivered cost, quality, service, and innovation.
• Review incoming requisitions for accuracy and completeness and resolve issues with the appropriate department.
• Train and mentor junior buyers.
• Contact suppliers to obtain competitive pricing, availability, terms, and delivery schedules; evaluate quotes and recommend awards.
• Perform duties accurately and responsively while meeting or exceeding performance metrics.
• Work with suppliers to support procurement, delivery, and quality efforts.
• Resolve procurement discrepancies by communicating with customers and suppliers, using relevant business and computer systems, and initiating actions related to invoices, payments, receipts, schedules, inspections, rejections, and related issues.
• Resolve complex customer service issues and concerns, escalating them as needed.
• Initiate and escalate critical expedites for open purchase orders to support on-time delivery.
• Serve as the primary day-to-day supply-chain service contact for internal employees and high-volume clients.
• Administer customer contract requirements for contracted chemical procurement services and ensure supplier compliance with site and client requirements.

Benefits

• Incentive program eligibility for every employee.
• Eight paid holidays and two floating holidays for full-time employees.
• FlexTime policy for full-time exempt employees.
• 80 hours of exempt sick time for full-time exempt employees.
• Two weeks of paid parental leave.
• Employee discount portal through Perkspot.
• Employer-paid group life insurance at one times salary, short-term disability, and long-term disability.
• 401(k) plan with company match.
• Salary and benefits package; specific salary details are not provided.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED