Chemical Technician - North Carolina

National Carwash Solutions•Myrtle Beach, SC

16h•$28 - $33•Remote

About The Position

The Chemical Technician plays a critical role in customer engagement and longevity. This role is responsible for ensuring maximum customer satisfaction, troubleshooting and resolving immediate issues, proactively addressing potential issues, and identifying areas of opportunity related to the customer experience. The typical number of sites this role is responsible for is 50-75 sites per month.

Requirements

Basic mechanical knowledge & aptitude
Ability to communicate internally and externally across all levels of the organization
Good microsoft office skills and basic knowledge of a computer
Demonstrated ability to provide the highest level of customer service and support.
Ability to function with minimal supervision and work in a team environment. Must be a self-starter and be extremely motivated.
Exemplary organizational skills and attention to detail
Ability to support overnight travel up to 40% based on territory & customer needs

Nice To Haves

Associate Degree in Business Administration or related field preferred; or equivalent practical experience.
Car Wash experience is preferred but not required

Responsibilities

Provide professional, expert solutions to all customers, to enable their business to be profitable and leave their customers satisfied with a clean, shiny, dry vehicle every time they use our products
Site Preventative Care & troubleshooting: Titration of product as needed, Volumemetrics for product as needed, Minor chemical equipment/application repairs
Customer Satisfaction: Responsible for site chemical conversions & installations, and keeping the customers informed of progress, Monitor customer levels and responsible for Chemical Inventory & replenishment orders placed at sites under responsibility, Maintain Wash Key Reporting - Service Report, Conduct NCS Site Surveys using the template, Support & execute on corporate accounts (CTC) per the protocols, Provide on-site revenue program training, Conduct Technical & Chemistry basic training with appropriate location personnel, Maintain accurate and up-to-date computer files (SF, Portal, Google & CTM) of customers and their issues, Analyze customer outputs, and make recommendations on technical updates or ways to increase efficiency and wash counts for the designated site.
Customer Expansion: Identify areas of opportunity for our account, conduct an initial intake discussion and communicate to sales management
Comply with all applicable OSHA, EPA, Local Regulatory Law, and company safety policies.