Chemical Administration Contract

First Canadian Financial Group•Sherwood Park, AB

2d•Onsite

About The Position

First Canadian is a national organization experiencing unprecedented growth and is seeking bright, hard-working individuals who share their values of commitment to learning, career growth, and opportunity. They pride themselves on being an organization where employees support long-term careers and believe in celebrating employee success by seeking their opinions and feedback. The Chemical Administrator (Contract) role is based in the Sherwood Park location and provides information and assistance to customers, dealerships, account managers, and internal departments regarding Ancillary coverage. Responsibilities include handling inquiries via various channels, maintaining accurate records, processing remittances, balancing accounts, processing coverage transfers and cancellations, updating policies, and fostering positive relationships with stakeholders.

Requirements

High school diploma or equivalent is required.
Intermediate skills with Microsoft Office (Word/Excel) is required.
Keyboarding 50+ words per minute.
Fluent in English with proven competencies in verbal and written communication is required.
Successful completion of a credit check, criminal background check, education verification, and employment reference checks is required before employment

Nice To Haves

Minimum 2 years of front-line customer interactions via telephone and/or email is highly preferable and is considered an asset.
Detail orientated with the ability to multi-task in an organized manner.
Positive attitude and ability to work within a team.
Strong time management skills.
Experience working with Sage is considered an asset.
Fluent in French with proven competencies in verbal and written communication is an asset.
French is not required for this role but is an asset, an uplift of 5% is applied after the probationary period for qualified professional level French bilingualism (both spoken and written).

Responsibilities

Provide information and assistance to customers in a positive and professional manner regarding coverage, expiry, updates and transferability of their Ancillary contract coverage via email, telephone, mail, or in-person.
Provide information and assistance to dealerships, account managers and internal departments in relation to Ancillary coverage.
Log information on calls received and maintain detailed and accurate records.
Create daily bank deposits for remittances received from dealerships and handle the processing of cheques ensuring everything is accurate.
Balance and close remittances by the end of the received month and create invoices/credit notes for any discrepancies within the remittance.
Contact the dealership regarding missing information or for any other reason that prevents the remittance from being completed (missing certificates, unknown funds, replacements).
Receive the transfer of coverage applications, verify documentation, deposit transfer fee, and process the transfer of coverage to the new owner.
Receive and process cancellation requests with a voucher to refund the dealer if applicable.
Receive policy updates from dealerships and create invoices/credits in sage to adjust based on the request and eligibility.
Balancing dealers accounts in Sage including write-offs, applying credits and researching discrepancies. Creating AR adjustments to correct account.
Maintain positive work relationships not only within the Department and the Company but also with our dealerships and customers.
Other duties as assigned.