Chef de Projet - Satisfaction Client | Project Leader - Customer Satisfaction

Airbus • Montreal, QC

17h • Hybrid

About The Position

The A220 commercial aircraft program is looking for a Project Leader - Customer Satisfaction A220 Airframe to join our airframe engineering team based in Mirabel (Quebec, Canada). Reporting directly to the Director of the unit, you will contribute to defining and executing the technical roadmap in order to resolve maturity issues and increase customer satisfaction. In this role, you will demonstrate strong influential leadership to define robust execution plans, engage internal and external stakeholders, and ensure compliance with engineering commitments, all without direct hierarchical authority.

Requirements

• Degree in aerospace engineering or equivalent.
• A minimum of 15 years of experience in engineering, including 3 to 5 years in airframe engineering.
• Proven experience in leading major multidisciplinary projects transversally (influential leadership).
• Keen business and financial acumen combined with a strategic vision.
• Customer-oriented mindset, acting at all times with integrity, respect, and a strong sense of collaboration.

Responsibilities

• Define realistic and ambitious execution plans by securing stakeholder alignment and commitment on deliverables, milestones, resources, and associated budgets.
• Extensively gather and mobilize the team's designers and engineers toward achieving objectives, without direct hierarchical authority.
• Structure internal governance and actively participate in external bodies to lead projects according to four key pillars: Corrosion roadmap, Repairability roadmap (restoration, expansion of allowable damage limits, and generic repairs), Maintenance escalation (cracking issues and repetitive inspections), and Interchangeability issues.
• Develop a strong partnership with the Customer Services team and the Chief Engineer's team to clarify and materialize market expectations.
• Proactively identify execution risks, develop contingency plans, and ensure rigorous monitoring of compliance with plans (time, cost, quality).
• Present project progress and defend trade-offs to internal stakeholders, up to the Airbus Canada Executive Committee.

Benefits

• Attractive salary
• Annual bonus
• Group insurance plan
• Pension plan
• Share ownership plan
• Hybrid work policy
• On-site cafeteria
• Highly competitive holiday policy
• Employee Assistance Program (EAP)
• Discount program
• Public shuttle service between Laval and Mirabel
• Carpooling application
• Opportunities for growth and training (over 10,000 e-training courses available)
• Certifications
• Accelerated development programs
• National and international mobility

What This Job Offers

• Job Type: Full-time
• Career Level: Senior