Cheese Store Lead

Glanbia•Twin Falls, ID

13d

About The Position

The Cheese Store Lead is responsible for sales activity and results at the Cheese Store, customer service, store presentation and cleanliness, sales reporting, stocking, inventory, and other operational duties. The role also manages a small team supporting the storefront. The lead hires and schedules employees, supports team compliance with policies and food-handling procedures, manages store marketing and supplies, and oversees cash handling and daily sales reconciliation. The position works with a direct supervisor on promotions and with the Glanbia marketing team on cheese marketing box assembly several times per year. The role includes community event support, customer satisfaction and issue resolution, product quality and security oversight, and maintaining professional and technical knowledge. It requires occasional travel, up to 10%, and includes physical tasks such as reaching, stooping or kneeling, and lifting and carrying items up to 50 pounds. The work environment may include moderate noise from office equipment or light traffic.

Requirements

High school diploma or equivalent.
Maintain a clean and professional appearance.
Ability to read and write English.
Ability to operate a cash register and Square register.
Ability to present information effectively and respond to questions from managers, clients, customers, and the general public.
Excellent communication skills for effective interactions with customers and coworkers.
Ability to manage a fast-paced, high-volume, clean, customer-focused Cheese Store.
Knowledge of social media marketing, including Facebook, Instagram, and X.
Knowledge of basic computer marketing software such as Canva and CapCut.
Ability to use a PC for email, record keeping, routine database activity, word processing, spreadsheets, and graphics.
Ability to solve practical problems and handle varied situations with limited standardization.
Ability to interpret written, oral, diagram, or schedule-based instructions.
Self-starter able to work efficiently without supervision.
Ability to lift and carry items weighing up to 50 pounds.
Manual dexterity sufficient to reach and handle items and work with fingers.
Ability to identify and distinguish colors, focus on objects, and see at 20 inches or less.
Ability to perform the essential duties efficiently and accurately, with or without reasonable accommodation, without creating a significant safety threat to self or others.

Responsibilities

Identify, interview, and hire crew members who represent the company’s core values and culture.
Assist in planning and organizing special events throughout the community.
Learn and clearly communicate the flavors and uses of the cheese varieties for sale.
Educate the team on and enforce personnel policies, labor laws, and security and safety procedures.
Manage cheese store inventory weekly or monthly and ensure ordering and delivery systems are in place.
Manage store marketing through social media, email, text marketing, and other channels.
Manage employee schedules and ensure store coverage.
Manage donations and cheese distribution to the public and employees.
Work with the direct supervisor on promotions and deals.
Stock coolers and keep products faced and presentable.
Ensure the team provides fast, friendly, and accurate service.
Handle customer issues effectively.
Measure customer satisfaction and execute plans to improve satisfaction and loyalty.
Ensure product quality and security standards are met.
Maintain store cleanliness, including washing laundry, sweeping, mopping, scrubbing the kitchen and bathrooms, and removing garbage and cardboard.
Manage store supplies and purchase supplies when needed.
Ensure cash handling and deposit procedures are followed and daily sales are balanced accurately.
Maintain professional and technical knowledge by attending marketing workshops, reviewing professional publications, and establishing personal networks.
Ensure staff are up to date on food-handling tests and procedures required by the state.
Assist the Glanbia marketing team with cheese marketing box assembly multiple times per year.
Work on special projects and activities as assigned.
Perform other duties as assigned.