CHEESE SHOP/LEAD CLERK

The Kroger Co.•Castle Rock, CO

12h

About The Position

The Cheese Shop/Lead Clerk creates an outstanding customer experience through exceptional service and maintains a safe, clean environment that encourages customers to return. The role assists management in achieving the Cheese department’s sales and profit goals and monitors and controls established quality assurance standards. The clerk embraces the Customer 1st strategy, encourages associates to provide excellent service, and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position serves customers by answering product questions, making suggestions, offering samples, and sharing cheese specials. It also involves training and coaching department associates; preparing, packaging, labeling, stocking, and inventorying products; checking freshness and sell-by dates; maintaining food-safety standards and temperature logs; and identifying safety, inventory, equipment, and product-ordering issues. The employee must be able to perform the essential functions of the position with or without reasonable accommodation.

Requirements

Obtain a current food handlers permit once employed.
Effective communication skills.
Knowledge of basic math.

Nice To Haves

High school diploma or equivalent.
Retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Create a welcoming environment and answer customers’ questions about products sold in the department and store.
Maintain product knowledge and respond to questions or make product suggestions.
Offer product samples and inform customers about cheese specials.
Train and coach department associates to perform their duties satisfactorily or above.
Provide customers with fresh, correctly portioned products they have ordered to help prevent shrink.
Measure, prepare, and mix ingredients according to recipes using kitchen utensils and equipment.
Prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Maintain a positive attitude and locate requested products using knowledge of the store layout.
Stay current with present, future, seasonal, and special advertisements.
Monitor inventory and stocking conditions and note discrepancies.
Follow food-safety regulations and guidelines; maintain case and cooler temperatures and temperature logs.
Follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance needs and report items requiring repair.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Perform the essential functions of the position with or without reasonable accommodation.