Cheese Shop/Clerk

Kroger•Broomfield, CO

About The Position

The Cheese Shop/Clerk provides exceptional customer service and helps create a safe, clean, and engaging department environment that encourages customers to return. The position supports the department manager in meeting sales and profit goals and maintaining quality assurance standards, while working closely with the Deli/Baker Merchandising team and the Deli/Bakery department. The clerk demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The role involves assisting customers with product questions and suggestions, sharing samples and specials, and preparing customer orders accurately. It also includes measuring and mixing ingredients, preparing and labeling merchandise, monitoring freshness and inventory, stocking products, and following food safety and safety procedures. The clerk reports discrepancies, equipment issues, accidents, safety risks, and illegal activity to management. The position requires cooperation in a fast-paced environment, constructive conflict management, and support for minors, individuals with special needs, and older adults. Essential functions must be performed with or without reasonable accommodation.

Requirements

Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to handle stressful situations.

Nice To Haves

High school education or equivalent.
Comparable retail experience.

Responsibilities

Learn about department products and answer customer questions or make product suggestions.
Offer product samples and inform customers about Cheese Shop specials.
Provide fresh products in the portions customers ordered, or as close as possible, to prevent shrink.
Measure, prepare, and mix ingredients according to recipes using kitchen utensils and equipment.
Prepare, package, label, and inventory ingredients and merchandise.
Check product freshness, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Learn the store layout and locate products for customers.
Stay current on present, future, seasonal, and special advertisements.
Monitor inventory and stocking conditions and note discrepancies.
Follow food safety regulations and guidelines; maintain proper case and cooler temperatures and temperature logs.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance needs and notify the appropriate manager about repairs.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud, to store management.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably and cooperatively without confrontation.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer or business issues.
Provide direct-interaction support to minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.