Cheese Shop/Clerk

Kroger•Denver, CO

About The Position

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. Assist the department manager in achieving sales and profit goals, and monitor and control established quality assurance standards. Work closely with the Deli/Baker Merchandising team and the Deli/Bakery department to create an engaging customer environment. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The role involves learning about department products, helping customers with questions and suggestions, providing samples, and informing customers about specials. Prepare, portion, package, label, stock, and inventory products and ingredients; check freshness and dates; maintain food safety requirements, case and cooler temperatures, and temperature logs. Report ordering or shipping discrepancies, inventory issues, equipment repair needs, accidents, safety risks, and illegal activity to management. Support customers and community members through direct interaction, including minors, individuals with special needs, and older adults. Perform the essential functions of the position with or without reasonable accommodation.

Requirements

Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to handle stressful situations.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary.
Must be able to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

High school education or equivalent.
Comparable retail experience.

Responsibilities

Gain and maintain knowledge of department products; answer customer questions and suggest products.
Offer product samples and inform customers about Cheese Shop specials.
Provide customers with fresh products in the requested quantities or as close as possible to the amounts ordered to prevent shrink.
Measure, prepare, and mix ingredients according to recipes using kitchen utensils and equipment.
Prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering and shipping discrepancies to the department manager.
Understand the store layout and locate products for customers.
Stay current with present, future, seasonal, and special advertisements.
Monitor inventory and stocking conditions and note discrepancies.
Follow food safety regulations and guidelines; maintain proper case and cooler temperatures and temperature logs.
Follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance needs and notify the appropriate manager of repairs needed.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud, to store management.
Work cooperatively in a fast-paced and sometimes stressful environment; manage conflict reasonably and cooperatively.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance as needed to resolve customer and business issues.
Provide direct support and assistance to minors, individuals with special needs, and older adults.