CHB Operations Manager
About The Position
About Maersk Maersk is a global leader in integrated logistics, with over a century of experience driving innovation and transforming global trade. With 100,000+ employees across 130 countries, we work together to deliver efficient, sustainable, and customer-focused supply chain solutions. At Maersk, we value collaboration, diversity, and continuous learning, creating an environment where our people can grow while making a meaningful impact on the future of logistics. What We Can Offer: At Maersk, we’re committed to building an inclusive workplace where everyone feels valued, heard, and able to be themselves. Our team members come from a wide range of backgrounds, experiences, and perspectives, and we value the unique strengths each person contributes. Lead and shape customs brokerage operations with direct impact on service quality and client experience Manage and develop a team, driving performance, engagement, and capability building Exposure to complex customer environments and strategic account management Opportunities to influence operational strategy, productivity, and service delivery at scale About the role As a CHB Delivery Manager, you will oversee all aspects of customs brokerage operations for your team and client portfolio, ensuring consistent, compliant, and high-quality service delivery. You will lead a team of CHB professionals, build strong customer relationships, and translate strategic objectives into operational execution. This role requires a strong leader who can balance customer expectations, team performance, and operational efficiency while maintaining full regulatory compliance.
Requirements
- Service delivery ownership & leadership: we are looking for someone who takes full ownership of customs brokerage operations, driving team performance, service quality, and consistent delivery against customer expectations and KPIs
- 6–8 years of experience in customs brokerage or logistics, with at least 5 years in leadership roles
- Valid Customs House Broker (CHB) License required
- Strong knowledge of U.S. import regulations, compliance, and brokerage operations
- Demonstrated leadership skills with the ability to manage, coach, and develop high-performing teams
- Strong analytical, problem-solving, and decision-making skills in a fast-paced operational environment
Responsibilities
- Lead and develop a team of CHB professionals, driving performance, engagement, and capability building
- Oversee end-to-end customs brokerage operations, ensuring timely, compliant, and high-quality service delivery
- Build and maintain strong customer relationships, including participation in business and quarterly reviews
- Monitor service performance through KPIs, quality metrics, and productivity targets, ensuring consistent results
- Drive root cause analysis and implement corrective actions to resolve operational or customer issues
- Optimize resource allocation, capacity planning, and workload distribution across teams
- Ensure financial accuracy, cost control, and productivity improvements without compromising service quality
- Collaborate cross-functionally with commercial, compliance, and operations teams to support customer needs and business growth.
Benefits
- Health Insurance
- Paid Time Off
- 401k Match
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
