CHB Operations Associate
About The Position
About Maersk Maersk is a global leader in integrated logistics, with over a century of experience driving innovation and transforming global trade. With 100,000+ employees across 130 countries, we work together to deliver efficient, sustainable, and customer-focused supply chain solutions. At Maersk, we value collaboration, diversity, and continuous learning, creating an environment where our people can grow while making a meaningful impact on the future of logistics. What We Can Offer: At Maersk, we’re committed to building an inclusive workplace where everyone feels valued, heard, and able to be themselves. Our team members come from a wide range of backgrounds, experiences, and perspectives, and we value the unique strengths each person contributes. Exposure to global logistics operations and opportunities to build deep expertise in customs brokerage and trade compliance A collaborative team environment with strong cross-functional support and structured knowledge sharing Opportunities for learning and career progression within Maersk’s integrated logistics network A fast-paced yet supportive environment that encourages ownership, accountability, and continuous development. About the role As a CHB Operations Associate, you will play a critical role in ensuring our customers’ imports move smoothly, compliantly, and on time. You will manage end-to-end customs brokerage operations for a dedicated portfolio of accounts, partnering closely with customers, carriers, government agencies, and internal teams. This role is well suited for someone who is detail-oriented, organized, and motivated to build expertise in customs brokerage while contributing directly to service delivery and operational excellence.
Requirements
- Operational accuracy & compliance focus: we are looking for someone who is highly detail-oriented, committed to accuracy, and proactive in ensuring all customs processes and documentation meet regulatory and company standards
- 6–12 months of experience in customs brokerage, logistics, or a related operational role (2+ years preferred in CHB or similar environments)
- Solid understanding of import processes, documentation, and regulatory compliance requirements
- Strong verbal and written communication skills with the ability to interact effectively with multiple stakeholders
- High attention to detail, strong organizational skills, and the ability to manage multiple priorities in a fast-paced environment
- Bachelor’s degree preferred or equivalent relevant work experience; Customs Broker License is an advantage but not required
Nice To Haves
- Customs Broker License is an advantage but not required
Responsibilities
- Serve as a primary point of contact for assigned customers, providing timely updates and resolving shipment inquiries
- Prepare and submit U.S. Customs entries and Partner Government Agency (PGA) filings in compliance with applicable regulations
- Manage entry files in line with defined KPIs, service standards, and documentation requirements
- Coordinate shipment clearance with freight forwarders, carriers, airlines, and CFS facilities to ensure timely release
- Track and trace inbound shipments from arrival through final delivery, proactively addressing delays or risks
- Maintain accurate documentation and upload complete entry packages into internal systems
- Support billing processes, delivery orders, and operational reporting requirements
- Collaborate with internal teams to ensure coverage, knowledge sharing, and support during peak volumes.
Benefits
- Health Insurance
- Paid Time Off
- 401k Match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
