CHB Operation Associate

A.P. Moller - Maersk • Florham Park, NJ

1d

About The Position

As a CHB Operations Associate, you play a critical role in ensuring our customers’ imports move smoothly, compliantly, and on time. You will manage end‑to‑end customs brokerage operations for a dedicated portfolio of accounts, partnering closely with customers, carriers, government agencies, and internal teams. This is an ideal opportunity for someone who thrives in a fast‑paced, detail‑oriented environment and wants to build strong expertise in customs brokerage while contributing directly to customer satisfaction and operational excellence.

Requirements

• 6–12 months of customs brokerage or related industry experience
• Strong verbal and written communication skills
• Highly organized, detail‑oriented, and comfortable working under pressure
• Ability to manage multiple priorities in a fast‑paced environment
• Team‑focused mindset with a strong sense of ownership and accountability

Nice To Haves

• At least 2 years in a CHB or operational support environment
• Bachelor’s degree preferred (or equivalent work experience)
• Customs House Broker License preferred but not required

Responsibilities

• Manage end‑to‑end customs brokerage operations for a dedicated portfolio of accounts.
• Serve as a trusted point of contact for customers, responding to questions and providing timely, accurate shipment updates.
• Prepare and process U.S. Customs entries and Partner Government Agency (PGA) filings, ensuring full regulatory compliance.
• Open and manage entry files in alignment with defined KPIs and service standards.
• Coordinate shipment clearance with freight forwarders, steamship lines, airlines, and container freight stations (CFS) to ensure timely release.
• Track and trace inbound shipments from port or airport through final delivery.
• Ensure all required documentation and entry packages are accurately uploaded into operating systems.
• Complete customer billing, delivery orders, and required operational reports.
• Maintain and update customer Standard Operating Procedures (SOPs) as needed.
• Collaborate closely with teammates and cross‑functional partners to support coverage, cross‑training, and peak‑volume needs.

Benefits

• We are happy to support your need for any adjustments during the application and hiring process.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree