CHB Operations Leader

Maersk•Baltimore, MD

2d•Onsite

About The Position

About Maersk At Maersk, we’re transforming global supply chains through end-to-end integrated logistics. As a global leader in connecting and simplifying trade, we help businesses move goods seamlessly across ocean, air, landside transportation, and warehousing, all supported by cutting edge technology and an extensive global network. We’re committed to building an inclusive workplace where everyone feels valued, heard, and able to be themselves. Our team members come from a wide range of backgrounds, experiences, and perspectives, and we value the unique strengths each person contributes. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. About the role We are hiring a CHB Operations Leader to join our US Customs Product & Operations team in Baltimore. In this role, you will lead a team of customs brokerage professionals responsible for managing import shipments end-to-end, ensuring compliance with US Customs regulations, and delivering a strong client experience. You will act as a subject matter expert, overseeing daily operations, monitoring KPIs, and driving team performance while maintaining a hands-on approach during peak periods. This role offers the opportunity to lead a high-impact team, develop operational excellence, and contribute to continuous improvement in a fast-evolving customs environment shaped by regulatory change.

Requirements

3–6 years of experience in customs brokerage, international trade, or a related logistics environment
1–3 years of experience leading or supervising teams, with a hands-on leadership approach
Strong understanding of US import processes, tariff changes, and regulatory compliance requirements
Proven ability to manage operational performance, analyze KPIs, and drive continuous improvement
Experience with customs entry processing and familiarity with PGA requirements
Strong communication, problem-solving, and stakeholder management skills across all levels
Proficiency in Microsoft Office tools (especially Excel) and ability to work with operational systems (CargoWise is a plus).

Nice To Haves

CargoWise is a plus

Responsibilities

Lead and manage a team of customs brokerage professionals, ensuring high-quality service delivery and operational performance
Oversee the end-to-end import customs brokerage process, ensuring accuracy, compliance, and timely execution
Monitor and drive performance against KPIs, using data and reporting tools to guide decisions and improve outputs
Ensure compliance with US Customs regulations, partner government agencies (PGA), and internal policies
Manage client relationships, ensuring strong service delivery, issue resolution, and account retention
Support financial accuracy including invoicing, accruals, and accounts receivable follow-up
Drive continuous improvement using lean methodologies to optimize team efficiency and productivity.