CHB Continuous Improvement

A.P. Moller - Maersk • Gardena, CA

1d • $70,000 - $80,000 • Onsite

About The Position

We are looking for a Customs Continuous Improvement (CI) Specialist to strengthen operational excellence across our Customs House Brokerage (CHB) organization. In this role, you will combine hands-on CHB operational expertise with process improvement and technology enablement to design, optimize, and implement scalable workflows. You will partner closely with operations, compliance, and product teams to identify process gaps, resolve operational challenges, and embed sustainable improvements that enhance consistency, compliance, and productivity across CHB operations.

Requirements

• Strong experience in Customs House Brokerage operations with end-to-end process understanding
• Demonstrate ability to design, implement, and improve workflows in complex operational environments
• Possess strong knowledge of CHB systems (e.g., CargoWise) and technology-enabled solutions.
• Show proven capability in root cause analysis, audit readiness, and resolving operational issues.
• Apply solid understanding of customs regulations, compliance, and broker responsibilities.
• Communicate effectively and collaborate with cross-functional stakeholders to drive execution.

Nice To Haves

• Hold a Customs Broker license, though not required.

Responsibilities

• Drive adoption of technology-enabled solutions by aligning tools and systems with CHB operational needs
• Analyze workflows, audit findings, and exception trends to identify and implement sustainable improvements
• Design, standardize, and optimize CHB processes, workflows, and control frameworks across operations
• Develop SOPs, procedures, job aids, and training materials to ensure consistent and compliant execution
• Lead root cause analysis, issue resolution, and corrective actions for operational and compliance gaps
• Partner with stakeholders to translate business challenges into practical process and system solutions
• Monitor and refine implemented solutions to sustain performance, compliance, and productivity outcomes.

Benefits

• This is an exciting career opportunity to work in a truly international company that makes global trade happen.
• You will be interacting daily with passionate colleagues around the world, giving you the opportunity to develop your professional skills in a global environment.
• Through the training and support we provide and learning on the job, you will have the chance to truly take your career all the way.
• Work at the intersection of operations, technology, and continuous improvement within a global logistics leader
• Gain exposure to end-to-end CHB processes and system-driven transformation initiatives
• Collaborate with cross-functional stakeholders, including product, compliance, and operations teams
• Develop your skills through hands-on process design, implementation, and operational problem solving.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed