CHB Coordinator
About The Position
The CHB Coordinator is responsible for processing customs entries and supporting the brokerage team's daily operations. The role works under the guidance of a CHB Team Lead or CHB Supervisor to build proficiency in entry processing, client communication, documentation review, and regulatory compliance. The CHB Coordinator is expected to meet established KPIs, actively participate in training and coaching, and contribute to team success. This role drives value through reliable entry production and professional development. The CHB Coordinator accurately processes customs entries on assigned accounts, communicates with clients and Cusoms & Border Protection, and actively builds the skills needed to progress toward independent account management. By delivering consistent, accurate work and seeking ongoing development, this role contributes to branch throughput, compliance standards, and client satisfaction.
Requirements
- Minimum 1–2 years of experience in customs brokerage or a related field
- Familiarity with U.S. Customs regulations and entry processes
- Strong attention to detail and ability to work in a fast-paced environment
- Excellent communication and interpersonal skills
- Proficiency in Microsoft Office Suite
- Demonstrated contribution to Mohawk Global culture — such as attending and planning giveback/engagement activities, working on efficiency initiatives, and contributing to team success
- Familiarity with U.S. Customs regulations and entry processes (developing toward working knowledge)
- Ability to process entries and review shipment documentation accurately
- Microsoft Office Suite proficiency
- Attention to detail in documentation review and entry processing
- Client communication — professional, clear, and responsive
- Time management and the ability to meet deadlines in a fast-paced environment
- Receptiveness to feedback and coaching
Nice To Haves
- Bachelor's degree in Business, Logistics, or a related field
- Experience with customs brokerage software (CargoWise)
- Proficiency in customs brokerage software (CargoWise) or ability to learn quickly
Responsibilities
- Own accurate and timely processing of customs entries on assigned accounts
- Own review and verification of shipment documentation — including invoices, packing lists, and other required forms — prior to entry filing
- Maintain communication with clients on assigned accounts to provide shipment status updates and address inquiries
- Coordinate with U.S. Customs and Border Protection and other regulatory agencies as needed on assigned work
- Collaborate with internal departments — including Compliance and Transportation — to resolve shipment-related issues
- Own meeting established KPIs for accuracy, timeliness, and client satisfaction on assigned work
- Participate in team meetings, training sessions, and 1:1 coaching to develop skills and expand regulatory knowledge
- Seek guidance and feedback from Team Lead and Supervisor to improve performance and build toward independent account management
- Perform other duties as assigned
Benefits
- Great Place To Work certification for thirteen years
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
