Charter Coordinator

National Express•Lawrence, KS

About The Position

Summit School Services is seeking a Charter Coordinator to manage field trip and charter business orders. This role involves taking orders via phone or email, providing pricing, entering trip details into a proprietary database, determining routes, assigning drivers, and communicating trip information. The coordinator will also generate reports, handle customer communication, track payments, and perform various administrative tasks including accounts receivable, accounts payable, and payroll related to charter and field trips. The position requires strong organizational skills, the ability to work with minimal supervision, and a commitment to ethical best practices and personal integrity. Summit School Services has a zero-tolerance policy on conduct that is incompatible with its policies and values, including sexual exploitation and abuse, harassment, abuse of authority, and discrimination. Summit School Services is committed to promoting the protection and safeguarding of all children and passengers.

Requirements

High school Diploma or equivalent required
3-5 years’ experience in customer service environment required
Strong customer service skills required
Solid data entry skills required
Proficient use of computers required; Microsoft Office applications such as Word, Excel, Outlook, PowerPoint, etc
Strong verbal communication skills and telephone etiquette skills; ability to respond and present professionally to callers and customers.
Highly organized and able to work with minimal supervision

Nice To Haves

completion of college level courses preferred
One or more years of driving experience on field trips preferred
Ability to acquire CDL and perform as a cover driver

Responsibilities

Take field trip or Charter business orders through the electronic mail system or over the phone
Provide accurate pricing information to customers
Enter and record trips into company’s proprietary data base system
Determine map routes, assign driver coverage and provide trip details to Drivers and Dispatchers
Generate trip reports as needed for CSC management or others
Communicate with customers, invoice trips and track payments
Complete Accounts Receivable, Accounts Payable, and Payroll tasks related to Charter and field trips
Perform general office duties including writing letters, generating reports, drafting pay-memos, copying, filing, faxing, etc.
Encourage compliance with company policies and procedures
Perform various administrative tasks
Exhibits the highest ethical best practices and personal integrity; Shares concerns about suspicious or inappropriate behavior with their supervisor or manager
Other duties as assigned