Chargeback Operations Coordinator

Corpay • Vancouver, BC

4d • CA$50,000 - CA$53,000 • Onsite

About The Position

Corpay is currently looking to hire a Chargeback Operations Coordinator within our Buyatab division, this is on a maternity cover contract for 1 year. This position falls under our Gift Card line of business and is located in Vancouver, Canada. In this role, you will be responsible for supporting the day-to-day management of chargeback operations, ensuring timely dispute resolution, fraud investigation support, and accurate operational reporting. You will report to the E-commerce, Payment Manager and work closely with Finance, Account Management, and Customer Service to enhance chargeback processes, mitigate risk, and support business objectives.

Requirements

• Strong analytical and problem-solving skills with the ability to identify trends and recommend process improvements.
• Experience working with chargebacks, disputes, fraud investigations, payment operations, or a related operational function would be beneficial.
• Excellent organizational skills with the ability to manage multiple priorities and meet deadlines.
• High attention to detail and accuracy, particularly in reporting and case management.
• Strong communication and collaboration skills with the ability to work effectively across multiple teams.
• Proficiency in Microsoft Excel and experience working with reporting and operational systems, including Zendesk, Jira, Confluence, and other case management, workflow, or collaboration tools.
• Ability to work independently while contributing to team objectives and departmental initiatives.

Responsibilities

• Managing daily chargeback operations while ensuring timely handling, investigation, and resolution of cases.
• Supporting chargeback disputes, fraud investigations, transaction monitoring activities, and related operational processes.
• Analyzing chargeback trends and operational data to identify risks, inefficiencies, and opportunities for continuous improvement.
• Preparing and deliver accurate month-end chargeback and dispute reporting for the Finance team within the first business days of each month.
• Contributing to workflow enhancements, process optimization initiatives, and departmental projects aimed at improving operational effectiveness.
• Assisting with ad-hoc projects and provide support to the broader Operations team as required.
• Fostering a collaborative, positive, and solutions-oriented work environment while maintaining high standards of service and accountability.

Benefits

• Comprehensive Benefits Package including, Medical, Dental, Vision and Paramedical benefits, as of day one
• Optional company match RRSP program
• Virtual fitness classes offered company-wide
• Time-off including major holidays, vacation, sick, personal, & volunteer time
• Discounted gym membership rate
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed