Chargeback Analyst

CSL•Summit, NJ

About The Position

The Chargeback Analyst validates and processes debit and credit memos (trade chargebacks issued to wholesalers and distributors under contract and pricing agreements) within Model N, working across trading partner accounts that represent more than $600M in annual volume. As part of an integrated Customer Operations team spanning Master Data, Order Management, Chargebacks, and Product Returns, this role manages day-to-day communication with chargeback vendors, wholesalers, and distributors to resolve errors and keep accounts current. Using internal reporting tools, the Analyst tracks error and dollar trends to catch revenue leakage early, paying particular attention to issues that recur, tracing them to root cause and partnering with Membership, IT, or Finance to resolve them at the source.

Requirements

Minimum of 1–3 years of experience in commercial operations, data entry, finance, or contract administration.
Comfortable working with large, rule-based datasets and turning raw data into clear, concrete conclusions.
Strong attention to detail and an instinct for spotting patterns and tracking down the source of a discrepancy.
Comfortable in MS Excel
BA/BS preferred, in business, finance, data analytics, computer science, or a related field.

Nice To Haves

experience with SQL, Power BI, or similar reporting tools is a plus.

Responsibilities

Review daily chargeback transactions against contract and pricing terms, making sure credits are issued accurately within Model N's 3–5 day window.
Research and resolve errors directly, looping in the Senior Analyst or Manager when an issue points to a systemic problem.
Adjudicate and reconcile high-volume EDI 844 and 844 resubmission transactions, along with manual claims, across distributor and direct purchase channels.
Work with the Membership Analyst to track down customer misalignments and bad data trends.
Use cleaned customer master data to process accurate transactions, and flag recurring rejection patterns so they can be corrected at the source.
Use internal reporting tools, including Power BI, to track trends in claim submissions and dollar impact, and share findings with Account Managers and Finance.
Prepare materials for scheduled business reviews with wholesalers and distributors, track error trends, and follow up on open action items.
Work with Accounts Receivable on customer credit clearance, keeping chargeback processing on pace with department KPIs.
Join cross-functional initiatives and system testing as needed, working with IT on enhancements and production support.
Investigate claims and compile documentation to support internal and external audits, under the guidance of the Senior Analyst or Manager.