Chargeback Analyst II

Deluxe•Fort Worth, TX

About The Position

The Chargeback Specialist II will work all card brands (Amex/Visa/MC & Discover, Pin Debit) and understand the rules and regulations within each card brand. Level 2 will handle escalated calls & review escalated cases from the level 1 role. Level 2 will be responsible for training new team members on the daily tasks.

Requirements

HS/GED and 2 years or Associate’s and 0 years
Must be 18 years of age or older
Customer Service experience
Excel and Word experience

Nice To Haves

2 years in Chargebacks or related field
Highly organized and detailed oriented
Ability to respond to stressful situations (calls/emails) effectively & maintain a level of professionalism
Possess a high level of integrity & maintain confidentiality.
Strong verbal and written skills
Analyze information to make sound decisions based on the card brands rules and regulations

Responsibilities

Work chargeback cases from start to finish which includes, merchant notification of the chargeback, gathering the required information for the dispute category code, reviewing documentation to make a sound educated decision and representing the case to the card brand. Communicating the outcome of the case back to the merchant/sales office when necessary.
Manage relationships with merchants & sales offices by answering incoming e-mails and calls. Educate merchants & sales offices on chargebacks and the rules and regulations of the card brand.
Monitor escalated cases/calls from Level 1
Manage all pre-arbitration / arbitration cases received from the Visa, MC, Discover, Pin Debit
Daily settlement (Incoming/aging/resolution & balancing numbers for the department daily)