Chargeback Analyst II

First American Payments Systems • Fort Worth, TX

16h • Onsite

About The Position

The Chargeback Specialist II will work all card brands (Amex/Visa/MC & Discover, Pin Debit) and understand the rules and regulations within each card brand. Level 2 will handle escalated calls & review escalated cases from the level 1 role. Level 2 will be responsible for training new team members on the daily tasks. Work chargeback cases from start to finish which includes, merchant notification of the chargeback, gathering the required information for the dispute category code, reviewing documentation to make a sound educated decision and representing the case to the card brand. Communicating the outcome of the case back to the merchant/sales office when necessary. Manage relationships with merchants & sales offices by answering incoming e-mails and calls. Educate merchants & sales offices on chargebacks and the rules and regulations of the card brand. Monitor escalated cases/calls from Level 1 Manage all pre-arbitration / arbitration cases received from the Visa, MC, Discover, Pin Debit Daily settlement (Incoming/aging/resolution & balancing numbers for the department daily)

Requirements

• HS/GED and 2 years or Associate’s and 0 years
• Must be 18 years of age or older
• Customer Service experience
• Excel and Word experience

Nice To Haves

• 2 years in Chargebacks or related field
• Highly organized and detailed oriented
• Ability to respond to stressful situations (calls/emails) effectively & maintain a level of professionalism
• Possess a high level of integrity & maintain confidentiality.
• Strong verbal and written skills
• Analyze information to make sound decisions based on the card brands rules and regulations

Responsibilities

• Handle escalated calls & review escalated cases from the level 1 role.
• Train new team members on daily tasks.
• Work chargeback cases from start to finish, including merchant notification, gathering required information, reviewing documentation, and representing the case to the card brand.
• Communicate case outcomes to merchants/sales offices.
• Manage relationships with merchants & sales offices by answering emails and calls.
• Educate merchants & sales offices on chargebacks and card brand rules.
• Monitor escalated cases/calls from Level 1.
• Manage all pre-arbitration / arbitration cases received from Visa, MC, Discover, Pin Debit.
• Perform daily settlement (Incoming/aging/resolution & balancing numbers for the department daily).

Benefits

• Healthcare (Medical, Dental, Vision)
• Paid Time Off, Volunteer Time Off, and Holidays
• Employer-Matched Retirement Plan
• Employee Stock Purchase Plan
• Short-Term and Long-Term Disability
• Infertility Treatment, Adoption and Surrogacy Assistance
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree