Charge Off Specialist

DriveTime•Fort Worth, TX

4d•Onsite

About The Position

The Charge Off Specialist will contribute to a high performance and result-oriented team. A specialist will work with customers to secure new payment plans and put the customer back on the path to ownership. Specialists will also work accounts that are settlement eligible.

Requirements

High School Diploma, GED, or equivalent certification
Experience with Microsoft Office such as Excel, Outlook and Word
2+ years of experience in loss mitigation, collections and/or financial services
Associate degree or bachelor’s degree in business or related field may be used as a proxy for experience

Nice To Haves

Clear, concise and professional written and oral communications and interpersonal skills
Strong time management and organizational skills, and ability to maintain a consistent and positive demeanor in a fast-paced work environment
Prioritize and multi-task to ensure the achievement of assigned performance objectives.
Ability to effectively apply professional acumen and communication skills to favorably resolve issues escalated from internal and external customers
Knowledge of collection policies/procedures including skip tracing and the Fair Debt Collection Practices Act (FDCPA), and local state repossession law
Strong negotiation and conflict management skills
Self-motivated with strong decision-making capabilities; ability to self-start
Ability to work in an accurate, detail-oriented, and highly productive manner

Responsibilities

Handle large volume of inbound calls to support account servicing for all charge off accounts including educating customers on status of accounts, act as intermediary for special servicing as applicable, assist customers on existing payment plans, negotiate new payment plans and influence customers on negotiated settlement options when appropriate
Perform high volume of outbound calls to establish contact with customers to collect payments towards their plan, negotiate setting up new payment plans and work towards negotiated settlements when applicable
Monitor worklist delay and request repossession assignments on customers that default on their payment plan
Ensure accuracy and integrity for account documentation and customer communication and correspondence
Perform administrative functions including inquiries to various departments via email and/or internal ticketing system
Submit requests to various departments within the company as needed based on account status
Other duties as assigned