Pt Svcs Charge Specialist

Griffin Health Services•Derby, CT

4d•Onsite

About The Position

Griffin Health is seeking a highly organized, customer-focused Patient Charge Specialist to support the daily administrative operations of our Outpatient Psychiatry department. This role serves as a key point of contact for patients, providers, and staff by coordinating appointments, managing patient records, supporting billing processes, and ensuring an exceptional patient experience. The ideal candidate is detail-oriented, compassionate, and committed to providing outstanding customer service in a fast-paced healthcare environment.

Requirements

High school diploma or equivalent required.
Minimum of one year of administrative or patient service experience in a medical office, behavioral health, or healthcare setting preferred.
Experience working with electronic health records (EHR) systems preferred.
Medical scheduling and insurance verification experience strongly preferred.
Excellent organizational, time management, and multitasking skills.
Strong verbal and written communication skills.
Exceptional customer service and interpersonal skills with the ability to interact professionally and compassionately with patients.
Strong attention to detail and accuracy.
Ability to prioritize responsibilities in a fast-paced environment.
Proficiency with Microsoft Office applications and electronic health record systems.
Knowledge of HIPAA regulations and patient confidentiality requirements.
Demonstrated problem-solving skills and ability to work independently as well as collaboratively within a multidisciplinary team.

Nice To Haves

Associate degree in Healthcare Administration, Business, or a related field preferred.

Responsibilities

Provide administrative and clerical support to ensure the efficient daily operation of the Outpatient Psychiatry department.
Answer and direct incoming telephone calls, respond to patient inquiries, and relay messages promptly to clinical staff.
Schedule patient appointments, including new patient intakes, follow-up visits, and therapy sessions, while managing cancellations and rescheduling requests.
Welcome and check in patients, verify demographic and insurance information, and ensure all required registration forms and documentation are completed.
Maintain accurate patient records within the electronic health record (EHR) system, including scanning and uploading documentation.
Coordinate referrals by contacting patients, scheduling appointments, and tracking referral status to completion.
Verify insurance information and maintain accurate patient insurance records.
Prepare, organize, and distribute daily billing or encounter forms for providers as needed.
Maintain patient records in accordance with HIPAA regulations and Griffin Health confidentiality standards.
Facilitate communication between front office staff, clinicians, and other departments to ensure efficient patient flow.
Conduct appointment reminder calls, follow up on missed appointments, and assist patients with rescheduling.
Monitor daily scheduling, referral, and patient follow-up logs to ensure timely completion of tasks.
Assist with maintaining office supplies, organizing departmental paperwork, and supporting general administrative functions.
Perform additional duties as assigned to support departmental operations.