Charge Off Recovery Collector

Connexus Credit Union

4d • Remote

About The Position

Connexus Credit Union is a member-focused cooperative that returns profits to member-owners through high yields and competitive loan rates. We are a remote-first employer, primarily located in the upper Midwest, fostering collaboration and high performance. We prioritize employee well-being and professional development, sharing our success with employees and members. The Charge Off Recovery Collector role involves managing accounts after they have been charged off, exploring options like payment plans, third-party partnerships, or legal action. This position requires working with accounts to determine the best course of action and performing various tasks to achieve goals while providing excellent service to members, vendors, and internal partners.

Requirements

• 1+ years prior collections, legal collections, repossession and/or post charge off recovery experience is Required.
• Responsible individual who is able to work both independently and in a team environment.
• Independently negotiate viable payment plans with Members based on standardized processes and in non-standard situations.
• Ability to identify and escalate legal concerns and/or reputational risk within the collection process of each account.
• Knowledge and understanding of CFPB, FDCPA, WCA (preferred), and any other debt collection regulations.
• Knowledge and understanding of charge off, repossession, money judgments, estate and probate filings, and debt consolidation companies.
• Excellent verbal, written, listening, and interpersonal communication skills, along with the ability to remain assertive and confident when dealing with difficult situations.
• Ability to multi-task and work in a fast-paced, goal-oriented environment.
• Remote employees must reside in FL, IL, IN, IA, MI, MN, MO, OH, TX, WI.

Nice To Haves

• WCA (preferred)

Responsibilities

• Contact members by telephone, mail, and electronic communications to collect on written-off loans and accounts.
• Process communications including DSA agreements, disputes, and cease and desist requests.
• Perform Skip Tracing efforts to locate members and assets.
• Maintain accurate and detailed written records of all communications regarding member accounts, including account status, third-party action, repossession, and bankruptcy.
• Address and resolve queries, concerns, or disputes raised by debtors, maintaining professionalism.
• Respond to third-party communication and prepare information required by collection agencies and attorneys.
• Review files to approve legal action.
• Prepare regular reports on collection activities and account statuses.
• Assign accounts and update account actions with third-party collection agencies and attorneys, which may include filing estate claims.

Benefits

• 20 days of paid time off
• 10 paid holidays
• 16 hours of paid Volunteer Time Off
• 401K Retirement with up to 6% employer match
• Excellent Health, Dental, Vision insurance, including multiple plan options
• Health Savings Account with generous employer contributions
• Employer paid Life insurance, Short-Term and Long-Term Disability
• Tuition Reimbursement from $4,000 - $7,000 per calendar year
• Robust Learning and Development program that includes an annual professional development stipend

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed