Collector

Momentum Financial Services Group • Toronto, ON

1d • CA$24 - CA$25 • Hybrid

About The Position

As a Collector you will be responsible to make outbound and accept inbound calls to collect payments from customers that are delinquent on their loans. Representatives will provide customer solutions and negotiate payment arrangements with customers.

Requirements

• Prior call center, collections or sales background strongly preferred.
• Negotiate repayment solutions and hardship accommodations based on client needs.
• Strong negotiation, analytical, and problem-solving skills.
• Excellent communication and active listening abilities.
• Minimum 2 years experience as a credit strategy experience within the financial banking industry.
• Post-secondary education or 2+ years in a collections or financial services role.
• More than 2 years of experience in customer service or call centre (inbound/outbound)
• Excellent communication, sales and negotiation skills
• Exemplify quality customer service skills
• Strong attention to detail and problem solving skills
• Must be an analytical and a critical thinker
• Results-oriented and self-motivated
• Ability to adapt to change
• Ability to type 20 words per minute
• Ability to work in a fast paced team oriented working environment.

Responsibilities

• Contact customers via phone, email, or mail to collect outstanding payments.
• Negotiate and establish repayment plans that work for both the customer and the company.
• Maintain accurate records of customer interactions and payment status in the system.
• Follow up regularly on payment arrangements and monitor accounts for compliance.
• Research and resolve discrepancies, disputes, or billing errors.
• Escalate accounts for legal or advanced recovery action when necessary.
• Meet or exceed daily, weekly, and monthly collection targets and KPIs.
• Comply with all debt collection laws and internal policies.
• Complete risk assessments to identify the best payment strategies.
• Review files, provide information, and follow up with clients until resolution.
• Maintain accurate and detailed records of all customer interactions and agreed-upon resolutions.
• Collaborate with internal departments to efficiently implement solutions.
• Escalate complex cases to management when required.
• Contribute to department targets and minimize uncollectible accounts.
• Ensure payment reconciliation and account accuracy.
• Stay updated on industry practices and maintain confidentiality at all times.

Benefits

• Competitive pay aligned with experience and market standards
• Discretionary Annual Bonus – Rewarding both individual and company performance
• Comprehensive Benefits – Health and dental coverage with premiums fully paid, plus access to an Employee Assistance Program
• Retirement Plans – Helping you plan and save for the future
• Hybrid Work Environment – Flexibility to balance remote and in-office collaboration; enjoy our corporate HQ spaces designed for teamwork and creativity
• Perks and Rewards – Tuition reimbursement, professional development support, discounts through Perkopolis, and recognition programs that celebrate your impact

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree