Charge Off Collector

Time Investment Co Inc•West Bend, WI

9h•$20 - $24•Remote

About The Position

The Charge-Off Collector is responsible for recovering charged-off accounts by negotiating payment arrangements, settlements, and payment plans. This role involves contacting consumers, utilizing skip tracing to locate hard-to-reach individuals, and ensuring full compliance with all applicable laws and regulations while delivering professional and customer-focused experience. Essential Duties and Responsibilities Handle inbound and outbound calls with consumers and authorized third parties Negotiate payments, settlements, and repayment plans Resolve account issues and address consumer concerns or disputes Use skip tracing tools to locate consumers with outdated contact information Maintain a professional, empathetic, and customer-focused approach Educate consumers on account status and resolution options Recommend accounts for legal review when appropriate Prepare and send account-related correspondence Requirements and Qualifications High school diploma or equivalent Knowledge of FDCPA and collection regulations Strong communication and negotiation skills Professional phone and basic computer skills Ability to manage difficult conversations and remain composed Detail-oriented with strong decision-making skills Ability to prioritize and work a flexible schedule Team-oriented with the ability to work independently This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as Management may deem necessary from time to time. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Language Skills Ability to read and interpret documents such as customer correspondence, accounts logs and procedure manuals. Ability to prepare reports and correspondence. Ability to communicate effectively with customers and other employees of the organization. Mathematical Skills Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent. Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems, involving several concrete variables in standardized situations. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk and/or hear, and/or use hands to finger, handle, or touch objects, tools, or controls. The employee is occasionally required to stand, and/or walk. The employee must occasionally lift and/or move up to 50 pounds, usually waist high, up to 50 feet away. Specific vision abilities required by this job include close vision and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position. Protective Clothing Required: None Work Environment Work is performed in an office environment. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those individual encounters while performing the essential functions of this position.

Requirements

High school diploma or equivalent
Knowledge of FDCPA and collection regulations
Strong communication and negotiation skills
Professional phone and basic computer skills
Ability to manage difficult conversations and remain composed
Detail-oriented with strong decision-making skills
Ability to prioritize and work a flexible schedule
Team-oriented with the ability to work independently
Ability to read and interpret documents such as customer correspondence, accounts logs and procedure manuals.
Ability to prepare reports and correspondence.
Ability to communicate effectively with customers and other employees of the organization.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
Ability to compute rate, ratio and percent.
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
Ability to deal with problems, involving several concrete variables in standardized situations.
Frequently required to sit, talk and/or hear, and/or use hands to finger, handle, or touch objects, tools, or controls.
Occasionally required to stand, and/or walk.
Occasionally lift and/or move up to 50 pounds, usually waist high, up to 50 feet away.
Specific vision abilities required by this job include close vision and the ability to adjust focus.

Responsibilities

Handle inbound and outbound calls with consumers and authorized third parties
Negotiate payments, settlements, and repayment plans
Resolve account issues and address consumer concerns or disputes
Use skip tracing tools to locate consumers with outdated contact information
Maintain a professional, empathetic, and customer-focused approach
Educate consumers on account status and resolution options
Recommend accounts for legal review when appropriate
Prepare and send account-related correspondence

Benefits

$1000 sign on bonus after 90 days
10% extra night and weekend shift differentials
Remote - Work-From-Home, including training period
Flexible work schedule
Computer equipment and headset provided
Tuition Reimbursement
Monthly bonus potential
Medical, Dental, Vision Insurance
Life Insurance, Short and Long-Term Disability
Contribute to your 401(k) after the first 60 days; earn 4% company-matched funds after six months
Paid Time Off, up to 80 hours the first year
Additional 8 hours Birthday Month PTO
Potential for an additional 8 hours Volunteer PTO
Paid holidays