Charge Entry Manager

Zotec Partners•, (Multiple States)

5d•Remote

About The Position

The Charge Entry Manager is responsible for the overall direction, coordination, and evaluation of department employees. This is a remote position. The role oversees daily charge entry operations, manages and develops Client Bill Associates, monitors workloads and service-level performance, and ensures accurate and timely client invoicing and claim submission. The manager also resolves complex billing issues, maintains client relationships, collaborates with internal teams, supports onboarding, and identifies opportunities to improve processes.

Requirements

Management experience in a healthcare billing or revenue cycle setting.
High school diploma or equivalent.
Superior judgment, negotiation, and decision-making skills.
Strong ethics and a high level of personal and professional integrity.
Ability to communicate effectively with all levels of the organization.
Excellent written communication and organizational skills.
Exceptional verbal communication and interpersonal skills.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Experience analyzing necessary claim filing components and understanding trends.
Analytical skills and ability to work in a strategic role with the executive team.
Ability to manage day-to-day employee interactions and workflow.

Responsibilities

Oversee daily charge entry operations to ensure accuracy, efficiency, and timely claim submission.
Manage and develop Client Bill Associates through coaching, training, and performance feedback.
Monitor workloads, work queues, and SLA performance to maintain balanced workloads and meet deadlines.
Ensure accurate and timely client invoicing in accordance with contracts, policies, and quality standards.
Review and resolve complex or escalated billing issues and ensure clear client communication.
Collaborate with Accounting, Implementation, Client Success, and other internal teams to resolve issues and improve processes.
Maintain strong client relationships through calls, escalations, and consistent service delivery.
Oversee client portal usage and ensure team and client proficiency.
Analyze trends, risks, and performance metrics; prepare reports and recommend process improvements.
Support new client onboarding and ensure smooth billing integration.