Chapter Relations Manager

Sabre Systems LLC•UNAVAILABLE, UNAVAILABLE

About The Position

ISC2 is seeking a Chapter Relations Manager to oversee the management of over 160+ chapters worldwide. This role involves the formation and onboarding of new chapters, developing policies, processes, and procedures to effectively execute and maintain all ISC2 programs related to chapter functions and operations. The manager will collaborate on the development and launch of various ISC2 corporate initiatives for chapters on a global scale, and work with regional teams to determine best practices for regional implementation. A key responsibility is leading the implementation of key change initiatives (projects) related to the Board-approved chapter strategy. The role also includes overseeing chapter leadership groups, providing support and guidance, and developing strategies to ensure chapter leaders and members recognize the value of ISC2 membership and remain engaged. The Chapter Relations Manager will lead the execution of ISC2 hosted events and forums for chapters, provide effective and regular outreach to strengthen relations, and collaborate with various ISC2 business units on marketing communication strategies. Additionally, this role involves supervising regional chapter specialists, reviewing chapter audits, developing action plans for inactive chapters, collaborating with other organizations to grow ISC2 programs, and developing an awards and recognition program. The manager will establish metrics to gauge member value, communicate program activities, demonstrate commitment to diversity and inclusion, and motivate and lead a diverse, high-performing team. Miscellaneous duties as assigned.

Requirements

Knowledge of and experience with non-profit associations is preferred.
Ability to build an inclusive culture that encourages, supports and celebrates diversity; serve as a role model to promote DEI best practices.
Proficiency in Microsoft Office products, including Outlook, PowerPoint, Excel and Word.
Excellent interpersonal, written and verbal communication skills.
Ability to deliver consistent high-quality customer experience.
Demonstrate critical attention to detail; extremely organized.
Experience working with AI tools or a demonstrated willingness to learn.

Responsibilities

Oversee the management of over 160+ chapters worldwide, formation and onboarding of new chapters, developing policies, processes and procedures to effectively execute and maintain all ISC2 programs related to chapter functions and operations.
Collaborate on the development and launch of various ISC2 corporate initiatives for chapters on a global scale, and work with regional teams to determine best practices for regional implementation
Lead the implementation of key change initiatives (projects) related to the Board-approved chapter strategy.
Oversee chapter leadership groups (Chapter Advisory Committee and Chapter Regional Management Committees), providing support, guidance and resources to ensure effective governance, communication, and committee activities pursuant to ISC2 objectives.
Using a blend of data-driven and relational insights, develop strategies to ensure chapter leaders and members recognize the value of ISC2 membership and remain engaged.
Lead the execution of all ISC2 hosted events and forums for chapters to ensure high level of participation and engagement.
Provide effective and regular outreach to chapters to strengthen relations with ISC2 to better align chapter activities with ISC2’s goals and mission.
Collaborate with various ISC2 business units, working closely to develop synergetic marketing communication strategies and campaigns that promote ISC2 programs and initiatives related to chapters.
Supervise regional chapter specialists on day to day work, maintaining level of excellence in meeting SLA’s, support, communication and training.
Review chapter audits and develop action plans for inactive chapters, providing assistance so they meet requirements and remain in good standing.
Collaborate with other non-profit/academic organizations to grow ISC2 programs via chapter partnerships.
Develop an awards and recognition program to acknowledge outstanding chapter achievements
Establish accurate and valuable metrics to gauge member value and awareness, communicate and report on programs activities regularly with various business units.
Demonstrate commitment to valuing diversity and contributing to an inclusive working and learning environment.
Motivate and lead a diverse, high-performing team, utilizing effective talent management practices to attract and retain team members. Ensure high levels of employee engagement, operations performance excellence, commitment to continuous learning and appropriate succession planning.
Perform miscellaneous duties as assigned.