Chapter Lead Business Outcome Analyst

Atlas Air•White Plains, NY

2d•$191,500 - $258,500•Hybrid

About The Position

The Chapter Lead BOA will lead the change at a team level to implement the Business Outcomes Analyst concept. The BOAs in the chapter will be focused on supporting delivery in their squad or project by clarifying requirements, removing obstacles and facilitating workflow and helps ensure the promised outcomes are delivered. They are a blend of business analyst, scrum master, project manager, and document writer. They are not just a single dimensioned project manager focused only on go-live and not value delivery afterwards. They are pragmatic leaders that understand the business strategy and our strategic intent and help ensure the squad can deliver the maximum business value possible. They are great communicators and work as bridges between the product owner, project managers, stakeholders and the squad. They facilitate the squad planning and retrospectives to ensure the squad is delivering reliably and is constantly improving. The squad does not report to them, and they must be the champions of building a self-managing team and not creating a single point of failure in themselves. The Chapter Lead will deliver this transformation within the team and support it through the rest of the department. This means delivering effective change within the BOA chapter and the wider tech team. They will not manage any delivery directly themselves but will lead through others. Atlas is evolving toward an adaptive, human-centric system of work based on agile principles and culture. The BOA Chapter Lead will need to work closely with the portfolio team to define, implement, champion and nurture a modern and adaptive system of work for Run COTS Build project delivery and Custom Build software delivery. In this respect they will own and implement an agile coaching model to support the adoption of modern delivery best practices. All BOAs will report to the Chapter Lead and they will ensure their team has the rights skills, people and culture to deliver to the OneAtlas strategy. They are accountable for their team’s capability and capacity and ensuring BOA resourcing and leadership is appropriate and the correct best practices are place. As well as growing the functional capabilities of the team, they will also focus on performance management, team and individual growth and developing a high performing, high accountability team.

Requirements

Degree or equivalent experience
10+ years of experience as a business analyst, project manager, scrum master, agile coach or product manager
5+ years of people leadership with direct reports
5+ years experience in an agile delivery culture
Experience transforming traditional delivery cultures to agile/adaptive
Experienced influencer and storyteller with excellent Oral/Written communication skills
Highly skilled Workshop facilitation in highly complex and political enterprise level environments
Flexibility to adapt to a fast-paced work environment
Critical thinking skills
Self-motivated
Team player
Able to build a high performing team culture
Able to support the implementation of an adaptive human centric system of work

Nice To Haves

Experience delivering applications within an automated CI/CD SDLC an advantage
Experience managing ERPs or Enterprise Platforms an advantage
Airline or logistics experience an advantage but not essential

Responsibilities

Lead the change at a team level to implement the Business Outcomes Analyst concept.
Support delivery in their squad or project by clarifying requirements, removing obstacles and facilitating workflow.
Ensure promised outcomes are delivered.
Act as bridges between the product owner, project managers, stakeholders and the squad.
Facilitate squad planning and retrospectives to ensure reliable delivery and continuous improvement.
Deliver transformation within the team and support it through the rest of the department.
Define, implement, champion and nurture a modern and adaptive system of work for Run COTS Build project delivery and Custom Build software delivery.
Own and implement an agile coaching model to support the adoption of modern delivery best practices.
Ensure their team has the right skills, people and culture to deliver to the OneAtlas strategy.
Be accountable for their team’s capability and capacity.
Ensure BOA resourcing and leadership is appropriate and best practices are in place.
Focus on performance management, team and individual growth, and developing a high performing, high accountability team.
Ensure the effective communication and application of company values and behavioral standards.
Embody and role model the Atlas Leadership Principles and Values.
Be curious and keen to develop 'T' shaped capabilities and support others doing the same.
People leadership of 5 BOAs (this will grow in future).
Career and performance plans in place to build a high performing agile team with internal talent progression.
Develop and implement a clear strategy to transform to a BOA culture.
Work closely with Portfolio Senior Director in implementing an adaptive human centric system of work.
Lead a transformation within Tech around documentation and facilitation best practices.
Develop and implement appropriate success metrics and manage team to them.
BOA team resource management plan.
Develop, implement and maintain aligned and used BOA skills matrices and career ladders.
Senior stakeholder management including customers and vendors.
Support Product Chapter Lead in implementing a product culture.
Support Application Development Chapter Lead in implementing an engineering culture.
Create effective onboarding, induction and offboarding process integrated with the enterprise and Tech ones.