Chaplain/Volunteer Coordinator

Compassus•Santa Fe, NM

32d•Hybrid

About The Position

The Chaplain/Volunteer Coordinator is responsible for modeling the Compassus values of Compassion, Integrity, Excellence, Teamwork, and Innovation and for promoting the Compassus philosophy, using the 6 Pillars of Success as the foundation. S/he is responsible for upholding the Code of Ethical Conduct and for promoting positive working relationships within the company, among all departments, and all external stakeholders. The Chaplain/Volunteer Coordinator is a hospice-trained individual who provides spiritual support to patients and the members of the family. S/he may be a priest, minister, rabbi, or other individual with experience in spiritual support. S/he is not intended to replace the patient's own clergy, but to provide spiritual support and help. Additionally, s/he is coordinates patient and family needs for volunteer services and oversees the development and implementation of the plan of care to meet those needs.

Requirements

High school diploma or GED required.
Minimum of one (1) year of experience in the provision of spiritual/ pastoral support to individuals or families required.
Ability to understand, read, write, and speak English.
Articulates and embraces hospice philosophy.
Strong organizational, interpersonal, teaching, and time management skills.
Creativity in preparing and making presentations.
Must be able to work a flexible schedule to include nights and weekends.
Must be able to travel.
Ability to provide own transportation.
Understanding and acceptance of hospice philosophy.
Must be of high integrity including maintenance of confidential information including all patient records.
Clinical experience or training related to death, dying, and bereavement.
Must be able to provide grief counseling to families and others in need.
Strong skills in counseling the terminally ill and his/her family.
A positive, compassionate, and empathetic attitude.
Ability to counsel patient and family and assist local clergy in rendering pastoral care.
Ability to effectively delegate and monitor many activities simultaneously.
Florida: Has a degree in ministry from a college, university, or divinity school; or Has documentation of completing one (1) unit of Clinical Pastoral Education (CPE) with a focus on health care ministry; or Has documentation certifying completed formal training in his/her religious or belief system and is qualified to perform pastoral services
Georgia: Documentation of ordination or commission by a recognized faith group; completed at least one (1) unit of clinical pastoral education from a nationally recognized provider.
Louisiana: Bachelor of Divinity, Master of Divinity or equivalent theological degree or training; or Equivalent training from an accredited university; or Equivalent experience with training/supervision in spiritual counseling from an individual who possesses required education
Mississippi: Bachelor of Divinity, Master of Divinity, or equivalent theological degree or training.
Missouri: Completed education in counseling or related field such as mental health, psychology, addiction, comparative religions and spiritual practices, or thanatology (bachelor’s degree preferred) required.

Nice To Haves

Bachelor's degree in Divinity, Social Sciences, or other related field preferred, unless required per state regulation.
Completion of at least one (1) unit of CPE preferred, unless required per state regulation.
Minimum of one (1) year of experience in the provision of pastoral support to individuals/ families related to loss, grief, bereavement, or trauma preferred.
Experience in Social Services, Human Services, Resource Management or related field is helpful.
Experience managing volunteer services or non-profit organization is a plus.
Missouri: Must complete additional training within 90 days of hire (provided by employer) to include death and dying, belief systems, spiritual assessment skills, and other areas of importance for the care of patients with terminal illnesses.

Responsibilities

Explains hospice services and Medicare benefits to patients and families; obtains Informed Consent and Election of Benefits documents as requested.
Submits appropriate documentation and paperwork to facilities at the completion of patient visits; documentation is completed and submitted timely according to company policy.
Articulates the regulatory framework governing the role of the Spiritual Counselor (federal and state, if applicable).
Participates as a member of the IDT, including development and implementation of the plan of care.
Provides spiritual care support to the patient and family; supports the involvement of community clergy as the patient/family request.
Assists in identifying the need for intervention of other IDT members.
Effectively communicates patient and family needs to IDT.
Collaborates with IDT to coordinate spiritual care support for the patient and family to ensure appropriateness, continuity, and quality of care.
Maintains updated, comprehensive care plans which reflect current problems, goals and interventions for patients.
Maintains respect for the family's environment and belief systems, and remains nondiscriminatory regarding age, race, religion, sex, sexual orientation, national origin, physical or mental disability, and other personal matters.
Counsels in accordance with patient’s and family’s beliefs.
Supports the patient and family in working through the stages of death, grief, and bereavement.
Acts as liaison with the clerical community to interpret the needs of the hospice patient and family, and helps recruit clerical volunteers for the hospice.
Performs other duties as assigned.
Interviews, hires, and trains volunteers; plans, assigns, and directs work; appraises performance, rewards and disciplines volunteers, addresses complaints and resolves problems.
Promotes the use of volunteers as an intervention to support patient care needs.
Actively recruits, hires, trains, supervises, and retains volunteers to support the administrative and patient care needs of the program and Compassus.
Adheres to common human resource policies in recruitment and selection processes.
Ensures prospective volunteers are interviewed and complete all mandated background and health screenings prior to being offered a position as a volunteer.
Performs initial and ongoing competency evaluations to verify training and support needs.
Maintains records of all recruitment and retention activities.
Maintains accurate record of volunteer utilization as a percentage of overall patient care hours as mandated by regulations.
Provides education about volunteer services and role of the volunteer to members of the IDT.
Recognizes issues or concerns and escalates appropriately.
Prepares reports, in-services, and other documents to demonstrate the value and effectiveness of the volunteer program as requested.
Utilizes a variety of means to communicate with and retain active volunteers, which may include: newsletters; email campaigns; gatherings/ celebratory events; meetings.
Delivers high quality training for new volunteers.
Delivers at least 4 in-services per year for active volunteers.
Manages volunteer services through accountable awareness of volunteer utilization, documentation and plan of care involvement.
Assigns patient care and administrative volunteers, providing oversight for activity and documentation requirements.
Attends and participates in community events, promoting Compassus as a place to volunteer.
Develops and performs public service announcements regarding hospice volunteerism.
Promotes hospice philosophy and the integral role of volunteers to support patients.
Performs the role of the patient care volunteer when needed to support plan of care interventions.
Works with all members of the hospice team to promote Compassus in the community.
Leverages community events, professional contacts and volunteer network to promote Compassus and hospice.
Operates within established budgetary guidelines.
Manages expenses of volunteer program.
Seeks resources which maximize outcomes.