Channel Sales Support Agent (Reseller)

Block•New York, NY

9h•Remote

About The Position

The Channel Sales Support Agent serves as the operational backbone for the reseller sales motion, providing support to both resellers and the partnership management team. This role is crucial for ensuring that resellers have all necessary resources to successfully sell and onboard Square products to local sellers across the US and Canada. It is more than just a support role; it's about enabling entrepreneurs to build their businesses, with their success directly contributing to the agent's success.

Requirements

1–2 years in sales support, channel management, technical support/implementation, or customer service
Experience with CRM systems (Salesforce, HubSpot, or similar)
Proficiency in Google Workspace and AI tools
Familiarity with B2B sales processes and sales cycle management
Basic understanding of sales reporting and analytics

Nice To Haves

Experience working with self-employed contractors, distributors, sellers, or channel partners

Responsibilities

Act as the main point of contact for US and Canadian partnership teams, responding to inquiries within agreed SLA timeframes
Build and maintain strong working relationships with resellers and sales teams
Provide product knowledge, pricing information, sales collateral, and technical guidance
Work with internal teams across the business to resolve sales inefficiencies and remove blockers
Identify recurring problems and partner with management to implement lasting solutions
Provide phone and face-to-face support when needed
Maintain and update sales documentation, playbooks, and resource libraries
Process commission calculations for US and CA sales teams in coordination with finance
Keep systems and information current so teams always have what they need