Channel Program Manager

Kong•Sacramento, CA

3d•$130,000 - $165,000

About The Position

Kong Inc. is hiring a Channel Program Manager to design, build, launch, and manage partner programs and supporting resources. The role collaborates across Channels & Alliances and works with Sales / Partner Operations, Marketing, Finance, Enablement, and technical teams to operationalize partner benefits and support global execution. The manager is responsible for partner-program materials and processes, the partner portal and channel communications, field and channel rules of engagement, and enablement. The role also collects partner feedback, tracks program metrics, and runs a quarterly compliance process with the Channels & Alliances field.

Requirements

Bachelor's degree with demonstrated progressive experience in channel programs.
Experience building and managing a partner program in the enterprise software space.
Excellent communication, analytical, and organizational skills.
Execution- and revenue-focused.
Strong project and program management skills, with the ability to leverage, manage, and lead virtual teams.
Successfully designed, built, and managed partner portals.

Responsibilities

Collaborate across Channels & Alliances teams to gather requirements for programs.
Design, build, and manage partner programs, including the Program Guide, MDF program, reseller, services, alliances, and deal registration programs.
Design program guides detailing requirements, benefits, terms, and conditions.
Design, build, and launch the partner portal.
Manage channel communications through the portal, newsletters, and social channels.
Design and launch field and channel rules of engagement.
Design and launch field enablement on the partner program, rules of engagement, deal registration, and how to partner.
Collect and manage channel partner feedback for the ongoing channel-program roadmap.
Work cross-functionally with Sales / Partner Operations, Marketing, Finance, Enablement, and technical teams to secure, operationalize, and manage committed partner benefits.
Document policies and processes to support all aspects of the program and enable global execution.
Establish and track program metrics, and run a quarterly compliance process with the Channels & Alliances field.
Partner closely with peers in Marketing and Sales Operations.