Channel Partner Specialist

Cable ONE

18h•Remote

About The Position

At Sparklight/Cableone and our Cable One family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace. We are open to hiring remote if we find the right talent in any of the following states: AL, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MD, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT. The Channel Partner Specialist supports the daily operations and continued growth of the Partner Solutions Program. This role focuses on providing operational, administrative, and partner support throughout the sales process while helping ensure a seamless experience for channel partners.

Requirements

3+ years of experience in sales support, sales operations, channel support, customer operations, or telecommunications.
Proficiency with Salesforce CRM, Microsoft Excel, and reporting systems.
Strong organizational skills and attention to detail.
Excellent written and verbal communication skills.
Strong customer service mindset and ability to manage multiple priorities.
Ability to work cross-functionally in a team-oriented environment.

Nice To Haves

Experience working with indirect sales channels, brokers, agents, or partner programs preferred.

Responsibilities

Serve as a primary point of contact for channel partners regarding order status, billing questions, commissions inquiries, and general program support.
Support onboarding of new partners, including documentation, portal access, training coordination, and internal setup tasks.
Maintain positive working relationships with partners to promote engagement and satisfaction.
Assist with partner communications related to promotions, updates, and program initiatives.
Track partner-submitted opportunities from order submission through installation and billing.
Coordinate with internal teams including provisioning, service delivery, engineering, billing, and finance to support timely order completion.
Provide proactive updates to partners regarding milestones, delays, and completion timelines.
Maintain accurate opportunity, customer, contract, and partner records in Salesforce and related systems.
Create and maintain standard reports and dashboards for leadership and sales teams.
Support user access, data cleanup, and system accuracy.
Generate recurring reports related to bookings, pipeline activity, partner performance, and sales results.
Support sales teams with lead-to-quote coordination and internal follow-up.
Monitor activity trends that may impact customer service or sales productivity.
Track partner commissions and assist in validating payout accuracy.
Coordinate with finance teams regarding payment status and commission inquiries.
Maintain organized records of agreements, commission schedules, and supporting documentation.
Assist with planning and logistics for partner events, webinars, trade shows, and sponsorship activities.
Help track leads and follow-up actions resulting from events.
Support updates to partner-facing materials and internal documentation.

Benefits

Medical, dental, and vision plans – start when you start!
Life insurance (self, spouse, children)
Paid time off (vacation, holiday, and personal/sick days)
401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation)
Group Legal plan with Identity Theft Protection
Tuition reimbursement (up to $5,250 on 1st year)
Annual community support to various organizations across the U.S.
Associate recognition & awards programs
Advancement opportunities
Collaborative work environment
FREE Cable One services for associates who live in a serviceable area
Up to $75/mo. Cox Cable stipend (Phoenix associates)