Channel Operations Manager
About The Position
Alloy is seeking a detail-oriented, systems-minded Channel Operations Manager to help scale the operational processes and partner-facing infrastructure that power Alloy's partner ecosystem. This role will address the unique complexity of channel operations: multi-party workflows, reseller and pass-through structures, partner-attributed revenue tracking, and the process discipline required to grow through indirect channels without proportional growth in manual effort. The successful candidate will own the rules, programs, and workflows that make the partner motion function, and will define what gets measured, why, and what the source of truth for that data is, while partnering closely with RevOps, who own the underlying systems and enterprise reporting infrastructure those definitions get built into.
Requirements
- 3-6 years in Partner Operations, Channel Operations, or Revenue Operations in Fintech, SaaS, or enterprise financial software.
- Real, hands-on understanding of multi-party deal flow, partner tiering, and deal registration, not just general sales pipeline management.
- Comfortable working in Salesforce and a PRM tool (Introw or similar) day-to-day; needs to configure and troubleshoot partner-specific objects and workflows.
- Advanced data capabilities (Excel, SQL, or BI tools) and a track record of turning complex, messy partner data into clear reporting definitions that RevOps can build against.
Nice To Haves
- Fintech, banking, or credit union experience is a strong plus but not required.
- Experience with reseller or pass-through billing models is a strong plus.
Responsibilities
- Operationalize the project management of partner-facing initiatives, including new partner onboarding plans, partner tier changes, PRM rollouts, and cross-functional partner launches, from kickoff through go-live, with clear timelines and accountable owners at each step.
- Process order and amendment requests (e.g., data-source additions) with RevOps and Legal, maintain accurate partner records in Introw and Salesforce, route and track partner requests, and coordinate logistics for partner meetings, QBRs, and events.
- Own and continuously improve the deal registration process across the partner network, including the rules for what qualifies, how conflicts between partners (or partner vs. direct) get resolved, and how registered pipeline gets attributed and tracked through to closed revenue.
- Design and maintain the operational infrastructure for coordinating third-party data changes that affect channel partners and their end clients. This means building the process, communication sequencing, and audience controls that ensure the right information reaches the right party at the right time, and that changes don't create downstream failures across a multi-layer distribution chain.
- Own Introw (PRM) as the partner-facing system of record, including partner onboarding into the portal, partner data hygiene, and the partner experience layer. Partner with RevOps on the Salesforce/Introw/Gong integration so partner data flows cleanly into shared systems without manual re-entry.
- Define the channel-specific metrics that matter, including deal registration accuracy, partner-tier performance, partner pipeline health, and operational velocity, and own the source of truth for that underlying data.
- Work closely with RevOps, Finance, Technical Solutions, and Legal to ensure contract execution, order processing, implementation readiness, resource mobilization, and revenue recognition are effective and don't generate operational escalations.
- Identify bottlenecks specific to the channel sales and delivery cycle, including where partner-attributed deals stall or where partner managers lose time to manual coordination, and deploy process-driven solutions to increase throughput without adding headcount.
Benefits
- Unlimited PTO and flexible work policy
- Employee stock options
- Medical, dental, vision plans with HSA (monthly employer contribution) and FSA options
- 401k with 100% match up to 4% of annual employee compensation
- 16 weeks of paid parental leave for eligible new parents
- Home office stipend for new employees
- Annual Learning & Development annual stipend
- Well-being benefits include access to ClassPass, OneMedical, UrbanSitter, and Spring Health
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
