Manager, IAM Channel Operations

GM • Warren, MI

1d • Hybrid

About The Position

The Manager, Independent Aftermarket (IAM) Channel Operations leads the operating performance, strategy, and execution of GM’s IAM Powertrain and Fleet channels. The role translates channel strategy into coordinated commercial programs, operating plans, forecasts, field enablement, and measurable revenue and customer outcomes. It leads a multidisciplinary team spanning Powertrain Programs, Fleet Programs, Fleet and Indirect Sales, Wholesale Dealer Programs, OEC support, and Electronic Data Interchange (EDI). The manager integrates partners across Field Sales, National Accounts, Product, Marketing, Finance, Supply Chain, Technology, Customer Care, Legal, Procurement, and external dealers, distributors, fleets, government customers, and technology partners.

The role is categorized as hybrid, with the selected candidate expected to report to a specific location at least three times a week or at another frequency set by their manager. Travel is required for less than 25% of the role. Relocation benefits are available to candidates who qualify under company policy. GM does not provide immigration-related sponsorship for this role.

Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• At least 8 years of experience in automotive aftermarket, wholesale, fleet, channel operations, sales operations, National Accounts, dealer or distributor programs, or a related commercial function.
• Demonstrated success leading cross-functional operations across multiple workstreams and delivering measurable commercial results.
• Experience making operational or financial decisions and managing or developing talent across multiple workstreams.
• Demonstrated financial, analytical, forecasting, business-planning, communication, and executive-presentation skills.

Nice To Haves

• Proven success leading, developing, and motivating a team of direct reports.
• Experience with aftermarket parts and service, powertrain, fleet, wholesale parts, national accounts, or dealer and distributor channels.
• Experience with program economics, incentives, pricing, contracts, returns, credits, or accruals.
• Experience with Electronic Data Interchange, customer relationship management systems, business intelligence, data visualization, automation, or operating-model transformation.
• Ability to turn complex data and operational issues into clear decisions and actions, influence senior leaders without direct authority, and manage ambiguity, competing priorities, and time-sensitive issues.
• Strategic and systems thinking, customer and partner orientation, commercial and financial acumen, data-driven judgment, problem solving, executive presence, cross-functional influence, change leadership, talent development, inclusive leadership, planning, prioritization, innovation, and operational discipline.

Responsibilities

• Develop annual and multiyear channel strategies, operating plans, resource plans, roadmaps, and decision forums that translate enterprise priorities into execution.
• Recommend investment and resource-allocation priorities, identify growth opportunities, and balance revenue, share, customer value, dealer economics, profitability, inventory health, and execution simplicity.
• Own Powertrain operating plans, forecasts, programs, incentives, promotions, field alignment, and performance insights, and resolve availability, competitiveness, profitability, and execution barriers.
• Lead Fleet and Indirect Sales operations across fleet, government, indirect, dealer, distributor, and related channels, including account support, reporting, issue resolution, and partner requirements.
• Build a high-performing multidisciplinary team by establishing accountabilities, decision rights, service expectations, operating cadences, and resource priorities while coaching and developing talent.
• Translate initiatives into field playbooks, communications, training, tools, and performance expectations; influence aligned decisions and resolve customer, dealer, distributor, fleet, revenue, and profitability issues.
• Own the channel scorecard and operating-review process, including planning, forecasting, monthly business reviews, corrective actions, common definitions, and a reliable source of truth.
• Manage program economics, accruals, credits, returns, controls, audit readiness, and operational, workforce, budget, incentive, and resource-allocation decisions.
• Partner with Information Technology and Data Analytics to improve data, dashboards, automation, and channel systems.

Benefits

• Relocation benefits are available for candidates who qualify under company policy.
• GM provides well-being support at work and at home; details are available through GM Total Rewards resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager