Channel Development Director

Five9

4d•$105,700 - $245,700•Hybrid

About The Position

Five9 is a leading provider of cloud contact center software, seeking an experienced and motivated Channel Development Director to expand its partner ecosystem. This is a key position within the Sales organization, reporting to the VP Channel Sales. The role focuses on opening new routes to market and enabling partners to build and sell customer experience offers at scale. The team-first culture at Five9 emphasizes innovation, growth, and a celebratory environment for diversity and inclusion.

Requirements

Proven experience working in a dynamic team focused on building exponential growth
10+ years of experience in software sales, partner development, or business development within a cloud-based environment
Emphasis on software sales
A demonstrated ability to establish, maintain, and grow business relationships successfully, with an emphasis on sales and partner processes
Strong operational and analytical skills
Ability to describe trends and provide insight from KPI’s
Strong strategic thinking with a penchant for action and results
Excellent project management and creative problem-solving skills
Exceptional communications skills, with a proven capability for public speaking, professional writing, and active listening
Bachelor’s degree or equivalent years of relevant work experience
Travel required up to 75%

Nice To Haves

Experience with and knowledge of Contact Center solutions and/or VoIP
Experience with Technology Solutions Brokers, National Partners, and/or Service Providers in cloud collaboration – CcaaS, UCaaS preferred
Experience managing partnerships with consulting firms or systems integrators for an enterprise SaaS software solution
Must have software/SaaS experience.

Responsibilities

Manage the sale of Five9 products and services with a team of Channel Directors within a set of 15+ National & Global partners.
Drive business plans for Global Partners to scale services and develop a robust partner ecosystem.
Develop an enablement strategy to attract, develop, and maintain relationships with Technology Solutions Brokers and agents across National and Global partners.
Drive global net new sales results and pipeline development within a team of Channel Directors managing key national (global) partners.
Drive partner enablement throughout the entire customer journey lifecycle.
Identify and expand critical relationships within the team of Channel Directors and 15+ named partners to deliver a profitable business model and enhance Five9’s solutions and services capabilities.
Help expand the partner community within North America by recruiting and gaining commitment from Consultants and Technology Advisors.
Develop, retain, and own Five9’s strategic relationships within a team of Channel Directors and partners that can scale the solution and increase customer value.
Establish engagement models for ISVs and development partners in conjunction with strategic partner offerings.
Develop, deliver, and execute viable plans to promote partner corporations' branding and ensure Five9 is represented as the premier contact center solution.
Align closely with Five9 Sales to represent the interests of assigned partners within Five9, elevating partner visibility internally and externally.
Develop Partner Training and Enablement programs and certification programs for key partners within a team of Channel Directors.
Structure and negotiate partnership agreements that lead to incremental value and capabilities for adding new National and Global partners.

Benefits

Health, dental, and vision coverage, beginning on the first day of employment.
Five9 covers 100% of the employee portion of the health, dental, and vision coverage and shares a high portion of the dependent cost.
Short & Long-Term Disability
Basic Life Insurance
401k saving plan with employer matching.
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
Generous employee stock purchase plan.
Paid Time Off
Company paid holidays
Paid volunteer hours
12 weeks paid parental leave.
Annual performance bonus
Stock
Other applicable incentive compensation plans.