Channel and Customer Research Analyst

AlphaSense•Chicago, IL

4d•$52,000 - $72,000•Onsite

About The Position

AlphaSense is seeking a Channel and Customer Research Analyst to join their team. This role is crucial for the Channel and Customer Research offering, working closely with Directed Content and 1x1 Call Services groups. The team provides timely channel checks and voice-of-customer interviews to uncover real-time demand signals, competitive dynamics, and purchasing behavior across various industry verticals. The analyst will be responsible for identifying the right operator, distributor, or end-customer profiles and engaging them at the optimal moment to help investors surface differentiated, actionable insights. This position is ideal for early-career professionals looking to accelerate their learning in a high-growth, data-driven organization, blending investigative research, stakeholder management, and rapid project execution.

Requirements

Inquisitive: Naturally interested in learning and quickly see patterns that help identify the best possible experts for a given research project
Energetic: Proven ability to manage fast turnaround projects, meet deadlines and targets
Organized: Demonstrated ability to handle and prioritize multiple tasks and deadlines simultaneously
Detail Oriented: Strong attention to detail, with the ability to discern and precisely document the core elements of an expert’s relevant skills or experience vis-a-vis a defined scope
Excellent Communicator: Regularly engaging with industry experts to learn about their background and convey what it means to participate in our network
Goal Oriented: Motivated by the idea of identifying and delivering the best-possible expert profiles to our Client Contributors for each project scope quickly and efficiently

Responsibilities

Map the expert universe for assigned verticals
Source and vet high-value channel partners and customers
Build long-term relationships with key channel sources
Coordinate and monitor interviews
Develop and maintain target lists of distributors, resellers, customers, and other market participants aligned to quarterly coverage priorities.
Drive email, phone, and LinkedIn campaigns to recruit best-fit experts; negotiate honoraria that balance insight value with cost discipline.
Conduct vetting calls to confirm role, recency, and perspective; ensure compliance with AlphaSense and client guidelines.
Build and maintain interview guides targeted to each type of call, industry sector, and expert profile - ensuring the best and most relevant insights are captured.
Schedule sessions at optimal times in the sell-side calendar; monitor calls, troubleshoot tech issues, and capture real-time highlights.
Uphold rigorous data-privacy standards and maintain accurate records in internal CRM and workflow tools.
Share feedback on talk tracks, sourcing tactics, and emerging themes to refine our playbooks and coverage roadmap.