Channel and Customer Research Analyst

AlphaSense•Chicago, IL

4d•Onsite

About The Position

AlphaSense is seeking a Channel and Customer Research Analyst to join their Expert Insights team. This role is crucial for executing the Channel and Customer Research offering, which involves identifying and engaging with channel partners and customers to gather real-time demand signals, competitive dynamics, and purchasing behavior. The Analyst will be responsible for mapping the expert universe, sourcing and vetting high-value channel partners and customers, building relationships, and coordinating interviews. This position is ideal for early-career professionals looking to accelerate their learning in a high-growth, data-driven environment, blending investigative research, stakeholder management, and rapid project execution.

Requirements

Inquisitive: Naturally interested in learning and quickly seeing patterns to identify the best possible experts for a given research project.
Energetic: Proven ability to manage fast turnaround projects, meet deadlines and targets.
Organized: Demonstrated ability to handle and prioritize multiple tasks and deadlines simultaneously.
Detail Oriented: Strong attention to detail, with the ability to discern and precisely document the core elements of an expert’s relevant skills or experience vis-a-vis a defined scope.
Excellent Communicator: Regularly engaging with industry experts to learn about their background and convey what it means to participate in our network.
Goal Oriented: Motivated by the idea of identifying and delivering the best-possible expert profiles to Client Contributors for each project scope quickly and efficiently.

Responsibilities

Map the expert universe for assigned verticals.
Source and vet high-value channel partners and customers.
Build long-term relationships with key channel sources.
Coordinate and monitor interviews.
Develop and maintain target lists of distributors, resellers, customers, and other market participants aligned to quarterly coverage priorities.
Drive email, phone, and LinkedIn campaigns to recruit best-fit experts.
Negotiate honoraria that balance insight value with cost discipline.
Conduct vetting calls to confirm role, recency, and perspective.
Ensure compliance with AlphaSense and client guidelines.
Build and maintain interview guides targeted to each type of call, industry sector, and expert profile.
Schedule sessions at optimal times in the sell-side calendar.
Monitor calls, troubleshoot tech issues, and capture real-time highlights.
Uphold rigorous data-privacy standards and maintain accurate records in internal CRM and workflow tools.
Share feedback on talk tracks, sourcing tactics, and emerging themes to refine playbooks and coverage roadmaps.