Channel Account Manager

Harbor Compliance

6h•$90,000 - $110,000

About The Position

The Channel Account Manager (CAM) is responsible for scaling partner activation and transforming referral networks into a high-performing revenue engine. Working with Partner Acquisition Managers, the CAM manages the transition and ongoing management of new partner accounts to support consistent, high-volume referrals. Through partner enablement and relationship management, the role contributes to predictable revenue delivery and long-term successful partnerships. The position involves managing a diverse partner portfolio, developing referral pipelines and partner enablement materials, monitoring partner performance, and identifying new referral opportunities. It also requires collaboration with internal fulfillment, support, operations, and customer experience teams, as well as presenting and delivering training to legal and compliance partners.

Requirements

Substantial channel or account management experience, with a proven history of growing a book of business within a partnership function.
Demonstrated success in a high-growth environment with annual growth rates exceeding 20%.
Advanced proficiency in enterprise CRM systems such as HubSpot or Salesforce for attribution and pipeline tracking.
Ability to develop and execute partner enablement strategies that produce measurable activation and revenue growth.
Strong organizational and planning skills, including the ability to manage multiple priorities and schedules efficiently.
Experience working cross-functionally with operations and customer experience teams.
Resourceful, action-oriented approach to overcoming challenges and achieving results independently.

Nice To Haves

Familiarity with B2B affiliate marketing strategies and modern partner management tools.
Experience with partner management software such as Introw, Impartner, Kiflo, or ZINFI.
Ability to translate complex data into actionable insights to improve partner performance and strategic alignment.

Responsibilities

Own and manage a diverse partner portfolio.
Establish and maintain a referral pipeline to support annual growth targets.
Develop playbooks and training assets that activate partners and help them refer business effectively.
Promote partner satisfaction and engagement using regular performance feedback and pulse surveys.
Collaborate with internal fulfillment and support teams on partner reporting, invoicing, and account management.
Identify referral opportunities by applying market insight to partners’ client bases.
Monitor and analyze partner performance trends and address fluctuations in referral volume.
Lead presentations and enablement training sessions for legal and compliance partners.