Change Owner

Asurion • Smyrna, GA

8d

About The Position

The Change Owner is responsible for influencing, driving and understanding the impact of change implemented into our Operations organization to support the continued growth of Asurion, both domestically and internationally. As a Change Owner, you will be relied upon to make change easier for our stakeholders and customers and relied on as an authority who understands Operations and the impact of change, while managing multiple projects simultaneously.

Requirements

• Innovative - You drive innovation, definition, deliverables planning and design of new products or projects to deliver against team and company goals. You challenge all members of cross-functional teams to be bold and creative. You funnel that energy into execution plans and ‘new ways of getting things done’
• Divine Discontent - You recognize accomplishments but stay inspired by the next performance milestone, are able to push hard and affect positive change fast in a dynamic high standards environment while maintaining a positive approach
• Customer Devotion - You take on complex challenges and simplify them to avoid making them our customers problems
• Debate, Commit, Implement - You start with the brutal facts, debate, decide then empower to execute
• Roll Up Your Sleeves - You never hesitate to roll up your sleeves and tackle something hands-on
• Stay Humble - You display quiet confidence, never arrogance
• Collaborative - You recognize the importance of your team and everyone around you to help drive results, you are a good partner and teammate
• Help me grow – You share successes and failures with your team intentionally, this helps us all grow and learn rapidly
• Demonstrated effective track record in leading large projects/programs in complex environments
• Project or Program management skills with ability to multi-task and manage projects in a cross functional environment
• Exceptional problem solving, communication and negotiation skills including effective leadership, planning and motivational capabilities
• Excellent verbal and written communication skills, as well as ability to present and explain technical information in a way that establishes rapport, persuade others, and gains understanding
• Active listener; strong communication - verbal and non-verbal. Ability to influence
• Effective problem solver; works through ambiguity; provides options; executes well
• Manages time; self-directed; provides guidance to more junior team members
• Manages relationships with key stakeholders and ensures effective teamwork across team
• Solid business acumen; anticipates obstacles and supports team's success
• Leads change for team members and team's work
• Team leader and supports team to ensure success. Develops trust-based relationships.
• Proactively seek as well as provides coaching and feedback to team and peers
• Engage, inspires team members. Effective at determining work to own and work to delegate.
• Drives for continuous improvement.
• Accountable for performance of team and ensuring a customer first mindset.

Nice To Haves

• BA/BS Degree required; Preferably in Business Management or associated field
• 3+ years of experience managing complex projects/programs
• Background in IT, Operations, or Project Management preferred

Responsibilities

• Overall project/program administration, including planning, instructing and controlling resources in complex work-scope projects to ensure project goals are met
• Facilitate resolution of issues; guide the right resolutions based on operational impact
• Lead product implementations with a data driven approach
• Deliver work in an iterative model, test and learn or journey team approach
• Identify and schedule project deliverables, milestones, and required tasks
• Demonstrate the ability to effectively communicate the most critical items as desired by stakeholders
• Facilitate resolution of issues; escalate issues to project steering committee or appropriate governing group
• Develop recommendations on most effective means of delivering project value
• Develop meaningful relationships with administration and other business partners from project-impacting functional areas
• Manage customer expectations; meet or exceed their expectations through successfully implementing changes to meet their needs
• Ability to develop and maintain professional relationships with all members of functional teams.
• instructions manuals, training materials and evaluation processes

Benefits

• Asurion provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
• This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level