Change Manager

U.S. Bank•Gresham, OR

7d•$92,820 - $109,200•Hybrid

About The Position

U.S. Bank is seeking a Change Manager with service management and change management process experience to contribute to the success of technology initiatives. The role oversees implementation, integration, effectiveness, and adherence to the change management process; assesses the impact, cost-benefit, and risk of proposed changes; and coordinates change planning and implementation. The Change Manager manages end-to-end implementation of large-scale application changes, maintains ongoing communication with stakeholders, IT, and business teams, and consults on large-scale and complex change management programs across the organization. The role also integrates change management with other service management functions and provides day-to-day supervision of the change team to support high system and service availability. The role requires working from a U.S. Bank location three or more days per week. It is not eligible for visa sponsorship or transfer of visa sponsorship. Successful applicants are expected to demonstrate U.S. Bank’s principles of integrity, respect, accountability, and good citizenship.

Requirements

Bachelor’s degree or equivalent work experience.
ITIL Service Management Foundation certification.
At least 5 years of experience with processes, practices, and tools for effectively managing changes to production or live services environments.

Nice To Haves

Working experience in IT quality assurance.
Working experience in IT governance.
Working experience in contingency and disaster recovery.
Working experience in computer operations.
Working experience in IT audit and control.
Extensive experience in configuration management.
Extensive experience in IT service level agreements.
Extensive experience in IT service management (ITSM).
Subject matter expertise in IT service change management.

Responsibilities

Oversee implementation, integration, effectiveness, and adherence to the change management process.
Assess the impact, cost-benefit, and risk of proposed changes.
Coordinate change planning and implementation.
Manage end-to-end implementation of large-scale application changes.
Maintain ongoing communication with stakeholders, IT, and business teams.
Consult on large-scale and complex change management programs across the organization.
Integrate the change management process with other service management functions.
Provide day-to-day supervision of the change team and support high system and service availability.

Benefits

Healthcare coverage, including medical, dental, and vision.
Basic term and optional term life insurance.
Short-term and long-term disability coverage.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation of two to five weeks depending on salary grade and tenure.
Up to 11 paid holidays.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase.
401(k) contribution and pension, subject to eligibility requirements.