Change Manager

NielsenIQ•Illinois, IL

18h•$83,700 - $100,000•Remote

About The Position

The Change Manager is responsible for driving successful adoption of strategic, organizational, process, and technology changes across the commercial business. This role partners closely with senior leaders, program teams, and impacted stakeholders to ensure changes are well understood, effectively implemented, and sustained over time. The Change Manager brings structure, clarity, and empathy to complex change environments—balancing rigor in change planning with strong stakeholder engagement to minimize disruption and accelerate business outcomes.

Requirements

Bachelor’s degree in Business, HR, Organizational Development, Psychology, or related field (or equivalent experience)
Proven experience leading change management for complex initiatives (e.g., transformation, technology, operating‑model change)
Strong understanding of change management principles, tools, and methodologies
Experience working in matrixed, global organizations
Excellent communication, facilitation, and stakeholder‑management skills
Ability to navigate ambiguity and influence without authority

Nice To Haves

Change management certification (e.g., Prosci, ACMP, or equivalent)
5-8 years experience supporting large‑scale commercial transformation or technology implementations (e.g., CRM, ERP, HRIS)
Background in Transformation, PMO, Commercial or Strategy functions
Data‑driven mindset with experience measuring adoption and change effectiveness

Responsibilities

Complete thorough stakeholder analysis for change initiatives
Assess change impact across people, processes, systems, and culture
Define change scope, readiness, risks, and success measures
Develop and execute comprehensive change management strategies aligned to business objectives and program goals
Integrate change milestones and plans with overall program/project plans and milestones
Lead alignment with senior stakeholders and project sponsors to define change success metrics. Monitor, measure and actively communicate metrics to stakeholders throughout change lifecycle.
Identify and manage key stakeholder groups across global, regional, and functional teams
Partner with leaders to clarify change rationale, desired behaviors, and expectations
Equip leaders and managers with tools to role‑model and reinforce change
Cultivate strong partnerships with change sponsors to ensure active, vocal advocacy of change to ensure adoption and benefit realization.
Act as a trusted advisor to program and functional leadership on change risks and mitigation
Design and execute targeted communication strategies tailored to different audiences
Architect case for change for change initiatives, aligned to strategic priorities and overall change portfolio, including compelling messaging that explains the “why,” “what,” and “what’s changing for me”
Coordinate closely with Communications and Enablement teams to ensure consistency and timing
Support development of training, job aids, and adoption tools as needed
Conduct change readiness assessments and track adoption metrics
Identify potential resistance to change and develop change management strategies to proactively mitigate resistance and promote adoption
Implement reinforcement strategies to embed new ways of working
Monitor post‑implementation outcomes and recommend corrective actions
Apply structured change methodologies and best practices
Maintain change artifacts (impact assessments, stakeholder maps, communication plans)
Capture lessons learned and continuously improve change capability across the organization
Promote awareness and adoption of change management practices by educating stakeholders on its value, principles, and organizational impact, fostering a culture of change capability