Change Manager, Information Technology, Global

Vantage Data Centers•Remote - CO, CO

1d•$130,000 - $170,000•Hybrid

About The Position

We are seeking a technically minded, organized, and detail-oriented Change Manager to lead and govern IT change management across Vantage’s global technology departments. This role will help ensure that IT changes are planned, assessed, approved, executed, and reviewed with consistency, transparency, and appropriate control. The Change Manager will serve as a central coordinator for change governance across IT operations, applying risk-based change practices, supporting cross-functional alignment, maintaining audit-ready documentation, and driving continuous improvement in change performance. The role requires close partnership with IT-dependent teams in Vantage, vendors, MSP (Managed Service Provider) partners, and regional stakeholders. This is an operationally focused IT service management role responsible for governing the end-to-end lifecycle of IT change requests, from submission through approval, execution, post-change review, reporting, and improvement. The Change Manager will promote disciplined change control while enabling the speed and flexibility required to support global business growth. Success in this role requires a strong understanding of ITIL practices, change risk assessment, stakeholder communication, service impact management, compliance expectations, and high-availability enterprise operations. The ideal candidate can translate technical change details into clear business-facing communication and can drive alignment across distributed teams and time zones.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Engineering, MIS, or a related technical field, or equivalent practical experience.
5+ years of experience in enterprise IT operations, infrastructure, network, cloud, service delivery, service desk, or data center technology environments, with at least 2 years in a change management, ITSM, governance, or operational controls role.
Strong understanding of ITIL or similar service management frameworks, including change enablement, incident management, problem management, configuration management, service request management, and continual improvement.
Experience using ServiceNow or an equivalent ITSM/change management platform to manage change workflows, approvals, documentation, reporting, and governance.
Working knowledge of enterprise infrastructure, networking, cloud platforms, end-user computing, endpoint management, and high-availability technology environments.
Ability to assess change risk, identify dependencies, challenge incomplete implementation plans, and drive clear mitigation, validation, and rollback planning.
Strong communication, facilitation, and stakeholder management skills, with the ability to convey technical information clearly to operational teams, business stakeholders, vendors, and leadership.
Highly organized and detail-oriented, with strong follow-through, accurate documentation practices, and the ability to manage multiple priorities across time zones.
Collaborative and service-oriented, with the ability to work independently and as part of a global team in a fast-paced, high-availability environment.

Nice To Haves

Experience with IT operational metrics, KPI reporting, process documentation, audit support, compliance standards, automation, and workflow improvement preferred.
Data center, colocation, mission-critical facilities, or global operations experience preferred.
Able to adapt quickly, demonstrate a can-do attitude, and model Vantage values through teamwork, transparency, accountability, and continuous improvement.

Responsibilities

Lead the implementation, governance, and continuous improvement of IT change management processes, ensuring alignment with global policies, service management expectations, operational excellence standards, and business priorities.
Oversee the end-to-end lifecycle of IT change requests from intake and assessment through approval, execution, validation, and post-change review.
Apply a risk-based change framework to categorize changes, identify service impacts, define required approvals, ensure appropriate mitigation plans, and reduce the likelihood of failed changes or avoidable service disruption.
Facilitate change advisory discussions, readiness reviews, scheduling reviews, and stakeholder communications to ensure changes are clearly understood across impacted teams and regions.
Partner with business teams, site teams, vendors, and MSP partners to coordinate change execution and manage dependencies.
Maintain accurate, complete, and audit-ready change records, including scope, risk, implementation plans, backout plans, approvals, communications, validation evidence, and post-change outcomes.
Monitor and report change-related metrics and KPIs, including approval timeliness, risk profile, emergency change volume, failed change trends, post-change issues, and opportunities for process improvement.
Support operational readiness for major initiatives, technology refreshes, construction-related IT deployments, cloud governance changes, endpoint lifecycle changes, network modernization activities, and infrastructure transformation programs.
Create and maintain clear change management guidance, templates, knowledge articles, and training materials that help IT teams submit high-quality changes and follow consistent governance practices.
Conduct training and coaching sessions for change submitters, implementers, approvers, and stakeholders to improve process adoption, quality, transparency, and accountability.
Identify process gaps, recurring change issues, tooling opportunities, automation candidates, and reporting improvements that strengthen IT service delivery and operational resilience.
Stay current on industry best practices and emerging trends in IT change management, service management, automation, high-availability operations, and data center technology environments.
Support resiliency, disaster recovery, business continuity, compliance, and operational risk management activities by ensuring changes are planned and controlled in accordance with enterprise requirements.
Additional details as assigned by management.