Change Manager, AIML Data Operations

Apple • Cupertino, CA

9h

About The Position

Imagine the contributions you can make at Apple. New insights have a way of becoming great products, services, and customer experiences very quickly. Passion and dedication are the keys to the accomplishments you can make here! We are seeking an experienced Change Manager to join the AIML Data Operations group. Our team directly contributes to the development of AIML algorithms across many of Apple's products, specifically in regards to Siri and Apple Intelligence. In this role, you will drive organizational change initiatives that transform how our operations deliver data at scale for engineering teams building robust AI features for millions of customers worldwide. You will design and lead change management strategies, develop stakeholder communications and training programs, and partner with cross-functional teams to ensure successful adoption of new processes, tools, and ways of working across a fast-moving, global organization.

Requirements

• Bachelor's degree in Business, Organizational Psychology, Communications, Engineering, or a related field
• 5 years of experience in change management, program management, organizational development, or a related discipline, including experience on cross-functional initiatives
• Demonstrated expertise in change management principles, methodologies, and tools (e.g., PROSCI/ADKAR, Kotter, or equivalent frameworks)
• Proven track record leading change on enterprise-scale transformation programs, including process redesign, technology adoption, or operational change
• Experience developing and delivering communications and training materials for diverse audiences across organizational levels
• Strong analytical skills with the ability to assess change impact, interpret adoption data, and develop actionable strategies

Nice To Haves

• Change management certification (e.g., PROSCI, CCMP) strongly preferred
• Experience working within AI/ML, data, or technology operations environments
• Familiarity with Agile delivery methodologies and integrating change management into iterative program cycles
• Demonstrated ability to work across geographically dispersed, matrixed teams in a high-velocity environment
• Experience partnering with cross-functional and corporate teams to drive consensus and establish operating guidelines
• Superb written and verbal communication skills; able to craft crisp, influential narratives for senior leadership while also translating complexity for operational audiences
• Self-directed and proactive — you thrive in ambiguous environments and bring structure and clarity where it is needed most
• Strong relationship-building skills; quickly establishes trust, credibility, and influence across diverse stakeholders
• Strategic thinker who continuously looks for ways to reduce friction, increase adoption, and improve the change experience for teams and individuals
• Demonstrated personal ownership, accountability, and follow-through on commitments

Responsibilities

• Lead the people side of change across a portfolio of programs that shape how our team operates.
• Assess change impacts, develop and execute change management plans, and create compelling communications and training materials that drive adoption at every level of the organization.
• Collaborate with program managers, DRIs, and cross-functional partners to embed change management practices into program delivery — ensuring initiatives land effectively and sustainably across global teams.
• Define change readiness strategies aligned with organizational goals.
• Monitor adoption through data-driven insights, and proactively surface risks to leadership.
• Act as a key liaison between operational leadership and impacted stakeholders, translating complex program changes into clear, actionable narratives that build alignment and confidence.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level