Change Manager, AIML Data Operations

Apple•Austin, TX

About The Position

Imagine the contributions you can make at Apple. New insights have a way of becoming great products, services, and customer experiences very quickly. Passion and dedication are the keys to the accomplishments you can make here! We are seeking an experienced Change Manager to join the AIML Data Operations group. Our team directly contributes to the development of AIML algorithms across many of Apple's products, specifically in regards to Siri and Apple Intelligence. In this role, you will drive organizational change initiatives that transform how our operations deliver data at scale for engineering teams building robust AI features for millions of customers worldwide. You will design and lead change management strategies, develop stakeholder communications and training programs, and partner with cross-functional teams to ensure successful adoption of new processes, tools, and ways of working across a fast-moving, global organization. As a Change Manager within AIML Data Operations, you will lead the people side of change across a portfolio of programs that shape how our team operates. You will assess change impacts, develop and execute change management plans, and create compelling communications and training materials that drive adoption at every level of the organization. You will collaborate with program managers, DRIs, and cross-functional partners to embed change management practices into program delivery — ensuring initiatives land effectively and sustainably across global teams. You will define change readiness strategies aligned with organizational goals, monitor adoption through data-driven insights, and proactively surface risks to leadership. Acting as a key liaison between operational leadership and impacted stakeholders, you will translate complex program changes into clear, actionable narratives that build alignment and confidence. Successful candidates are highly organized, analytically sharp, and skilled communicators who thrive in ambiguous, fast-paced environments and care deeply about how people experience change.

Requirements

Bachelor's degree in Business, Organizational Psychology, Communications, Engineering, or a related field
5 years of experience in change management, program management, organizational development, or a related discipline, including experience on cross-functional initiatives
Demonstrated expertise in change management principles, methodologies, and tools (e.g., PROSCI/ADKAR, Kotter, or equivalent frameworks)
Proven track record leading change on enterprise-scale transformation programs, including process redesign, technology adoption, or operational change
Experience developing and delivering communications and training materials for diverse audiences across organizational levels
Strong analytical skills with the ability to assess change impact, interpret adoption data, and develop actionable strategies

Nice To Haves

Change management certification (e.g., PROSCI, CCMP) strongly preferred
Experience working within AI/ML, data, or technology operations environments
Familiarity with Agile delivery methodologies and integrating change management into iterative program cycles
Demonstrated ability to work across geographically dispersed, matrixed teams in a high-velocity environment
Experience partnering with cross-functional and corporate teams to drive consensus and establish operating guidelines
Superb written and verbal communication skills; able to craft crisp, influential narratives for senior leadership while also translating complexity for operational audiences
Self-directed and proactive — you thrive in ambiguous environments and bring structure and clarity where it is needed most
Strong relationship-building skills; quickly establishes trust, credibility, and influence across diverse stakeholders
Strategic thinker who continuously looks for ways to reduce friction, increase adoption, and improve the change experience for teams and individuals
Demonstrated personal ownership, accountability, and follow-through on commitments

Responsibilities

Conduct change impact analyses across new and evolving programs, processes, and tools within AIML Data Operations, identifying gaps between current and future states
Develop and own end-to-end Change Management Plans — including stakeholder engagement strategies, communication plans, training plans, and adoption metrics — regularly reviewing and updating to align with program milestones
Design and deliver training materials for instructor-led sessions and self-paced learning, enabling global teams to adopt new operational processes and systems effectively
Create communications for leadership, operations teams, and cross-functional partners that clearly convey the \"what, why, and how\" of change, building readiness and reducing resistance
Partner with program managers and DRIs to integrate change management activities into program delivery, ensuring people-side dependencies are tracked and mitigated
Engage with senior leaders to build change readiness, establish success metrics, and drive accountability for adoption outcomes
Use data dashboards and adoption metrics to develop targeted interventions and continuously improve change effectiveness
Partner with Legal, Privacy, Finance, and other corporate functions to ensure change initiatives align with organizational policies and compliance requirements
Manage change work stream status reporting, risk and dependency tracking, and forward planning across active programs
Champion process harmonization and operational consistency across global and cross-functional teams