Change Manager

TD•Toronto, ON

1d•Onsite

About The Position

Lead the end-to-end delivery of change management activities throughout the lifecycle of moderately complex initiatives / programs / projects in alignment with the change management strategy and business objectives. Execute on strategy and deliverables to drive forward the change management roadmap within or across specific business segments or at the enterprise level.

Requirements

Undergraduate degree
Relevant Change Management Accreditations
7+ years related experience, which may include working in a project environment

Responsibilities

Lead a diverse range of stakeholders; communicate effectively assessing potential change processes and diverse audience issues / objectives
Analyze impacts / risks and provide recommendations to customers, stakeholders, employees, process, technology solutions to achieve business results
Understand, clarify and lead work packages of each assigned initiative / project inclusive of constraints (e.g., time, cost, people resources) and maintain a customer-centric approach
Provide recommendations and direction based on the end-to-end customer experience when making decisions
Lead and own the project deliverables related to change management to meet the needs of the customer, employee, and business and drive successful adoption of change
Assess and ensure that customer and employee experience / stakeholder impacts are appropriately understood and managed
Engage appropriate stakeholders to identify and manage required outcomes of projects for the business
Provide on-going communication to key stakeholders, including the project sponsor, business project owner, project / program / portfolio manager to ensure they are aware of significant changes which impact change delivery against the overall project
Respond to inquiries and escalate change related concerns from stakeholders and partners at all levels in the organization
Identify and lead problem resolution to ensure customer needs are met for own area as assigned
Collaborate with the project manager and business sponsor to identify and ensure required resources are assigned to the project
Ensure timely notification and escalation of possible issues/problems while assessing options and recommendations for prompt resolution
Collaborate with partners across TD to drive successful adoption of change; e.g., communications, training, process, etc.
Create change plans and activities that drive adoption of change
Develop change strategies, plans, and activities that drive adoption of change and benefits realization based on business needs
Work with Business Owner/Sponsor to identify change adoption metrics
Adhere to enterprise frameworks or methodologies that relate to activities for business area
Ensure respective programs/policies/practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities
Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
Ensure business operations are in compliance with applicable internal and external requirements (e.g. financial controls, segregation of duties, transaction approvals and physical control of assets)
Participate in cross-functional / enterprise / initiatives as a subject matter expert helping to identify risk / provide guidance for complex situations
Conduct internal and external research projects; support the development/ delivery of presentations / communications to management or broader audience
Conduct meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices
Monitor service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exist
Lead / facilitate and/or implement actions / remediation plans to address performance / risk /governance issues
Actively manage relationships within and across various business lines, corporate and/or control functions and ensure alignment with enterprise and/or regulatory requirements
Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit
Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
Participate in personal performance management and development activities, including cross training within own team
Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.
Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships.
Contribute to a fair, positive and equitable environment that supports a diverse workforce
Act as a brand ambassador for change management function, business and the bank, both internally and/or externally
Leads the change management workstream for programs/projects of significant scale / complexity
Accountable for own work and sometimes others; acts as an escalation point or knowledge resource related to change methodology / tools for others in their own area or on the project team
Responsible for the quality and timeliness of all change management deliverables for the program / project or multiple workstreams.
Consults with senior stakeholders to ensure change management is meeting the needs of the business and project / program
Provides advice and guidance on which components of TD's change methodology and framework should be in scope to align with the project / program goals
Integrates knowledge of change management methodology with the overarching business strategy and project / program strategy to recommend and implement effective change management interventions, across multiple stakeholder groups
Interprets internal/external business challenges and the industry environment, recommends course of action and best practices to improve change management efficacy
Acts as a subject matter expert / lead, integrating cross-function understanding within their own field of specialty; manage team(s) of related specialists
Solves complex problems; leads efforts or partners with others to develop and implement new solutions
Uses sophisticated analytical thought to exercise judgement and identify solutions
Impacts the achievement of project / program or business objectives for scoped work
Communicates difficult concepts; converts information to compelling business context and advice; influences and gains alignment across senior stakeholders
Works autonomously as the lead and guides others within area of expertise
Acts as the change management lead for Tier 2, high risk, strategic and regulatory projects or programs; may lead on Tier 1