Change Manager (12-month contract)

Sand Tech Holdings Limited•Baltimore, MD

22h•Onsite

About The Position

Sand Technologies is a global Physical AI company using data and AI to make critical industries work better. We partner with governments, cities and enterprises to improve how essential systems operate across healthcare, water, energy, telecommunications and infrastructure. Our work delivers proven real-world impact. We have built AI systems that help manage London’s water supply, supported telecom network planning across hundreds of cities, and developed digital healthcare platforms serving tens of millions of people across Africa. From intelligent command centers to AI-powered infrastructure platforms, we help organizations sense, analyze and act in complex environments. Our people are ambitious, curious and relentlessly practical. Our teams work alongside clients in the field, solving hard problems and deploying solutions that last. With colleagues across Africa, Europe, the UK and the US, we operate across the full stack - from research and engineering to deployment and capability building. Our mission is simple: to harness AI to solve humanity’s most pressing challenges. Sand’s expanding team is now looking for a Change Management Professional to support the successful adoption of our AI platforms and data-driven solutions within public sector organizations across the United States. This is a 12-month contract with the need to be regularly on-site.

Requirements

10+ years of experience leading large-scale digital, AI, analytics, or operational transformation programs within complex enterprise or public sector environments.
Proven track record driving executive alignment, organizational adoption, and operating model transformation for enterprise technology initiatives.
Experienced working across senior leadership, operational stakeholders, and technical teams to embed new ways of working and drive measurable business outcomes.
Strong understanding of AI/ML-enabled operating models, governance, stakeholder management, and behavioral change in complex organizations.
Comfortable operating in ambiguous, fast-paced, and politically sensitive environments with multiple stakeholders and competing priorities.
Exceptional communicator with strong executive presence and the ability to translate complex technical concepts into clear business narratives.
Highly strategic, collaborative, and execution-oriented, with a bias toward ownership, problem-solving, and driving adoption at scale.
Experience in consulting, enterprise transformation, or public sector modernization environments preferred (e.g., BCG, Accenture, Deloitte, McKinsey, Slalom, etc.).
Holds a recognized change management certification (e.g., Prosci, CCMP) or equivalent transformation leadership experience

Responsibilities

Drive measurable adoption and operational integration of the Baltimore Intelligence Center’s AI-enabled products, workflows, and operating model across city stakeholders and agency partners.
Lead executive stakeholder engagement, alignment sessions, and decision-readiness activities across delivery center, agency leadership, and operational teams.
Design and operationalize governance forums, operating cadences, escalation paths, and feedback loops that embed Intelligence Center products into day-to-day decision-making and city operations.
Develop and implement comprehensive change management, communications, and adoption strategies that build user trust while minimizing organizational resistance across public sector environments.
Conduct stakeholder impact assessments, organizational readiness evaluations, and adoption risk analyses across multiple departments and user groups.
Develop trust-building and adoption strategies for AI-enabled decision-support systems, including communication of model outputs, governance practices, explainability principles, and human-in-the-loop workflows.
Design and execute executive communications, sponsor roadmaps, coaching plans, training programs, and resistance management plans tailored to both technical and non-technical audiences.
Work closely with product, engineering, data science, and delivery teams to integrate change management activities into the overall deployment roadmap and operating model.
Ensure successful onboarding, operating model adoption, workflow integration, and sustained usage of Intelligence Center products in real operational environments.
Own adoption KPIs, behavioral change metrics, operational usage reporting, and stakeholder feedback mechanisms across the engagement.
Surface organizational blockers, alignment risks, and adoption challenges early, and drive coordinated mitigation plans with city leadership and delivery teams.
Support capability transfer and organizational readiness efforts that enable Baltimore City teams to sustain and extend the Intelligence Center operating model beyond the vendor-led implementation phase.