Change Manager, Practice Excellence - Toronto, ON

Scotiabank•Toronto, ON

8d•Onsite

About The Position

The Change Manager is responsible for assessing the impact and planning the change/enablement strategy to drive successful implementation of initiatives across Canadian Wealth Management.

Requirements

Knowledge of the financial industry
Knowledge of change, communication and training methodologies
Experience planning and/or executing change initiatives
Knowledge of project management principles
Proficiency in Microsoft Office Suite (Word, Excel, Access and PowerPoint)
Proficiency with AI tools – Microsoft Copilot
Excellent verbal and written communication skills
Excellent interpersonal skills
Excellent relationship management skills
Must be flexible and able to work in a fast-paced environment
Ability to manage multiple tasks and work within strict deadlines
Ability to work independently and cooperatively as member of a team
Must be highly organized and able to work with various stakeholders

Responsibilities

Representing the Change Management team in various project meetings; identifying select meetings that require participation of Training Design Specialists, Business Application Specialists or other internal partners
Collaborating with Project Leads/Product Owners to conduct a stakeholder/impact analysis for projects/initiatives
Collaborating with Project Leads/Product Owners to identify KPIs and how to measure baseline and results
Creating and maintaining a record of change impacts associated with the project/initiative
Creating a journey map for impacted users
Working closely with the business throughout the project to ensure they are contributing to the change management activities
Collaborating with the Training Design Specialists to develop a training plan to support each project/initiative
Provide guidance and management of deliverables for Training Designer(s) assigned to the project
Ensuring a communication plan is in place to engage in-field users, inform/prepare operations and support teams and keep business lines informed
Ensuring an activation plan is in place to observe, track and report implementation success
Including feedback loops in Implementation Plans to capture end user and leadership reactions
Utilizing methods to track and action on feedback being received
Reviewing results and feedback to report on impact to KPIs and overall results
Incorporate AI capabilities into implementation plans/Change Strategies
Incorporate AI usage into training and support plans
Include AI capabilities in the development of training/support material