Change Management Specialist (LTE)

Seaspan • North Vancouver, BC

15h • CA$99,000 - CA$121,000 • Hybrid

About The Position

The Change Specialist ensures project and organizational changes for a targeted Seaspan IT Project follow a smooth transition by managing the impacts of the change, promoting collaboration between departments, and aligning outcomes with operational goals. Reporting to the Seaspan Project Team, the Change Specialist will support project related change initiatives, including impact assessments, stakeholder engagement, training and project communications.

Requirements

• Bachelor’s degree in Business Administration, Information Technology, Management Information Systems (MIS), Organizational Development, Human Resources, or a related field, or a combination of education and relevant experience.
• 3-5 years of experience in the field of change management, organizational development, or project management, implementing change initiatives in a corporate environment.
• Certificate in Change Management or Change Practitioner Certification required.
• Familiarity with change management frameworks and methodologies.
• Proficiency in Microsoft Office Suite and change management software.
• Excellent oral and written communication skills, with the capability of communicating effectively at all levels of the organization.
• A strong understanding of change management principles, practices, and frameworks
• Excellent communication and interpersonal skills
• The ability to build relationships and influence stakeholders at all levels of the organization
• High levels of attention to detail, and the ability to multitask, manage multiple projects/tasks at once
• Problem solving skills, and strong adaptability skills.
• The ability to work effectively in a collaborative team, and independently.
• Strong organizational skills with a proactive approach to managing timelines and delivering on commitments.
• Strong responsiveness to requests and the ability to investigate and solve complex problems and issues
• Ability to make creative recommendations and improvements based on evaluation data

Responsibilities

• Takes ownership of key change management activities, collaborating with the Project Team Members to develop and implement organizational change management plans that support project objectives and ensure the achievement of established adoption metric.
• Leverages established change management frameworks and methodologies to manage transitions and ensure the successful adoption of changes in policies, processes, and organizational structures.
• Works with stakeholders to assess change impact, develop comprehensive plans to ensure successful adoption of change and manage sustainment activities related to the project.
• Guides multiple stakeholder groups through change, ensuring there is proper adoption of new policies, processes, org structure changes and technologies through project reporting on progress, KPIs and other established change adoption metrics.
• Increases departmental collaboration by consulting with business units to align the project goals with their operational priorities and ensure that changes are well integrated to business operations.
• Acts as a role model for change within the organization, helping develop and support leadership’s change capabilities.
• Tracks the effectiveness of change adoption initiatives, using reporting and KPIs to identify emerging trends. Provides recommendations for adjustments to enhance adoption and mitigate any resistance to change.
• Provides necessary support to individuals adjusting to change by directing communications, training, and other change related activities, helping to reduce resistance to changes in policies, processes and technologies.
• Collaborates with the Project Team to develop comprehensive plans for post-project and organizational change support, ensuring that the changes remain effective and integrated into everyday business practices.
• Follows up with leaders and stakeholders for necessary adjustments during business transition to ensure that change adoption is sustained by the business.
• Investigates and identifies any regression from change adoption and develops a plan to incrementally improve adoption to achieve targeted change adoption metrics.

Benefits

• Eligible benefits
• 3 weeks’ prorated vacation
• Optional hybrid work schedule after 90 days of onsite work and onboarding
• Competitive salary
• Opportunities for extension
• Parking included
• Complimentary shuttle bus Monday through Friday
• Best-in-class health and wellness benefits package
• Extended health care (paramedical services for massage therapy, speech therapy, mental health coverage, physiotherapy, and more)
• Dental care
• Vision care
• $500 personal spending account
• Employee Family Assistance Program (EFAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level