Change Management Specialist - Salesforce

Equifax • St. Louis, MO

11d • Hybrid

About The Position

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

Job Summary & Key Responsibilities:
Framework Development & Strategic Consulting
Designs, develops, establishes, and maintains a change management framework rooted in best practices. Consults with project teams to identify root cause issues within established processes. Assesses the impact of changes and provides guidance on communication plans.
Tactical Task: Leads Pre-Launch Change Impact Analyses to review Current vs. Future States and drafts targeted communication cadences (e.g., T-Minus 3 weeks teasers, WIIFM messaging).
Cross-Functional Collaboration & Training (Translating Tech)
Works collaboratively with the Salesforce Experience Feature Owners and identifies customer and operational needs to support project execution. Leads the facilitation of knowledge transfer to partners. Translates complex technical system enhancements into user-friendly training materials and business processes.
Tactical Task: Partners with Enablement to develop role-based training content and "Just-in-Time" Quick Reference Guides (QRGs), attending User Acceptance Testing (UAT) with Salesforce Champions.
Resistance Management & Process Improvement
Identifies resistance gaps and develops actionable solutions to address them. Partners with senior leadership to eliminate barriers and ensure the execution of change management plans. Facilitates the mapping of key business processes and suggests improvements. Drives the change management strategy by prioritizing requests, determining scope, and developing risk mitigation strategies.
Tactical Task: Coordinates Hypercare channels (e.g., Slack/Teams) during Go-Live and hosts Open Office Hours post-launch to actively triage resistance and confusion.
Performance Tracking & ROI Optimization
Drives awareness by leading the tracking, measurement, and reporting of project plan progress. Develops reporting strategies, creates status overview summaries for senior leadership, and defines key performance indicators (KPIs). Establishes KPIs, conducts readiness assessments, and tracks metrics to measure system ROI and user adoption.
Tactical Task: Monitors Salesforce adoption dashboards alongside Sales Ops to identify lagging teams and partners with Sales Managers for targeted 1:1 coaching.

What Qualifications Do You Need
Bachelor’s degree in Communications, Human Resources, Organizational Psychology, Business Administration, or a related field.
7+ years of dedicated experience in Change Management, IT Transformation, or Organizational Readiness.
Demonstrated experience managing the "people side" of change for large-scale enterprise system deployments, with a strong preference for Salesforce experience.
Deep understanding of change management tools, methodologies, and principles, such as the Prosci ADKAR model.
What Could Set You Apart
Prosci Certification or a similar professional certification like CCMP.
Salesforce Certifications (e.g., Certified Salesforce Administrator) or a deep functional understanding of the ecosystem.
Experience managing or implementing Digital Adoption Platforms (DAPs) like Pendo, Spekit, or WalkMe.
Previous experience driving change within financial services, data management, or a B2B technology environment.
Agile/Scrum certification or Project Management Professional (PMP) credentials.

This role requires being in the office 3 days/week on Tues - Thurs. This position does not offer immigration sponsorship (current or future) including F-1 STEM OPT extension support. #LI-Hybrid #LI-SM1

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks. Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Primary Location: USA-St. Louis-Clayton Function: Function - Project, Program and Process Management Schedule: Full time

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. Equifax is an Equal Opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, age, sex/gender, sexual orientation, gender identity or expression, service in the Armed Forces, protected veteran status, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. For US Applicants If you'd like more information on your EEO rights under the law, please view our EEO is the Law Declarations, and Nondiscrimination Provision. If you need a reasonable accommodation to assist with your job search or applicant for employment, please contact us by sending an email to [email protected]. In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying. Equifax participates in E-Verify and Right to Work (English and Spanish).

Requirements

• Bachelor’s degree in Communications, Human Resources, Organizational Psychology, Business Administration, or a related field.
• 7+ years of dedicated experience in Change Management, IT Transformation, or Organizational Readiness.
• Demonstrated experience managing the "people side" of change for large-scale enterprise system deployments, with a strong preference for Salesforce experience.
• Deep understanding of change management tools, methodologies, and principles, such as the Prosci ADKAR model.

Nice To Haves

• Prosci Certification or a similar professional certification like CCMP.
• Salesforce Certifications (e.g., Certified Salesforce Administrator) or a deep functional understanding of the ecosystem.
• Experience managing or implementing Digital Adoption Platforms (DAPs) like Pendo, Spekit, or WalkMe.
• Previous experience driving change within financial services, data management, or a B2B technology environment.
• Agile/Scrum certification or Project Management Professional (PMP) credentials.

Responsibilities

• Designs, develops, establishes, and maintains a change management framework rooted in best practices.
• Consults with project teams to identify root cause issues within established processes.
• Assesses the impact of changes and provides guidance on communication plans.
• Leads Pre-Launch Change Impact Analyses to review Current vs. Future States and drafts targeted communication cadences (e.g., T-Minus 3 weeks teasers, WIIFM messaging).
• Works collaboratively with the Salesforce Experience Feature Owners and identifies customer and operational needs to support project execution.
• Leads the facilitation of knowledge transfer to partners.
• Translates complex technical system enhancements into user-friendly training materials and business processes.
• Partners with Enablement to develop role-based training content and "Just-in-Time" Quick Reference Guides (QRGs), attending User Acceptance Testing (UAT) with Salesforce Champions.
• Identifies resistance gaps and develops actionable solutions to address them.
• Partners with senior leadership to eliminate barriers and ensure the execution of change management plans.
• Facilitates the mapping of key business processes and suggests improvements.
• Drives the change management strategy by prioritizing requests, determining scope, and developing risk mitigation strategies.
• Coordinates Hypercare channels (e.g., Slack/Teams) during Go-Live and hosts Open Office Hours post-launch to actively triage resistance and confusion.
• Drives awareness by leading the tracking, measurement, and reporting of project plan progress.
• Develops reporting strategies, creates status overview summaries for senior leadership, and defines key performance indicators (KPIs).
• Establishes KPIs, conducts readiness assessments, and tracks metrics to measure system ROI and user adoption.
• Monitors Salesforce adoption dashboards alongside Sales Ops to identify lagging teams and partners with Sales Managers for targeted 1:1 coaching.

Benefits

• comprehensive compensation and healthcare packages
• 401k matching
• paid time off
• organizational growth potential through our online learning platform with guided career tracks

What This Job Offers

• Job Type: Full-time
• Career Level: Senior