Change Management Specialist OPL (Commercial Lines / Specialty Lines)

Intact FC • Edmonton, AB

3d • Hybrid

About The Position

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times. Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us. Pay at Intact is about much more than just salary. We are looking for a Change Management Specialist OPL (Commercial Lines / Specialty Lines) to join our Change Management team and help drive large-scale transformations. At Intact, change management is a performance accelerator: it helps our teams and partners adopt new ways of working, reduce friction, and unlock new growth opportunities. You will play a central role in delivering change strategies nationwide. Working closely with project teams and stakeholders, you will deliver impactful communications, practical training, actionable tools, mentoring, and a clear view of on-the-ground impacts.

Requirements

• Relevant education (business, HR, organizational psychology) or equivalent experience.
• At least 7 years of experience in change management and project deployment.
• Excellent communication, presentation, and facilitation skills; comfortable working with executive leaders.
• Strong ability to collaborate with cross-functional teams.
• Strong familiarity with AI tools, using sound judgment, maintaining confidentiality, and applying responsible-use practices.
• Knowledge of Agile ways of working and experience supporting Agile transformation.
• Influence, strategic mindset, creativity, comfort with ambiguity, and a results-driven approach.
• Strong project management and planning skills, with rigor around deliverables and timelines.
• No Canadian work experience required however must be eligible to work in Canada.
• For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country.

Nice To Haves

• Insurance experience (an asset)
• a change management certification.

Responsibilities

• Design and deploy change strategies that accelerate adoption of new behaviours and AI tools.
• Engage stakeholders (senior leadership, operations, partners) and build trusted relationships to align needs and drive buy-in.
• Conduct analyses (stakeholder, impact, risk) and propose pragmatic mitigation plans.
• Create clear, engaging communications and training (including the OPL program), delivered at the right time, in collaboration with key teams and the eLearning developer.
• Identify resistance, remove barriers, and foster an agile, flexible, solutions-oriented culture.
• Facilitate workshops, meetings, and training sessions that energize people and build commitment.
• Implement KPIs and monitoring tools and share meaningful updates and recommendations with leadership.
• Align change activities with delivery timelines, particularly in an Agile environment.

Benefits

• Flexible work arrangements and a hybrid work model
• Possibility to purchase up to 5 extra days off per year
• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
• Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 15%
• Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.
• Our pension offerings provide flexibility and long-term security for our employees beyond their careers.
• guaranteed income for life via our defined benefit pension plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed