Change Management Senior Consultant - ERP Transformations

Crowe • Chicago, IL

7d

About The Position

Your Journey at Crowe Starts Here: At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That’s why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry. Job Description: As a Change Management Senior Consultant (ERP Transformations) , you will lead Organizational Change Management (OCM) workstreams within large-scale ERP and digital transformation initiatives. You will be responsible for driving user adoption, minimizing resistance, and ensuring organizations are prepared to successfully transition to new systems and ways of working. This role combines structured OCM methodologies (e.g., Prosci/ADKAR) with hands-on experience in ERP-enabled business transformation , particularly within Microsoft Dynamics 365 and similar platforms. You will operate as a workstream lead , partnering with client stakeholders across all levels of the organization—from frontline users to executive leadership—while collaborating with functional and technical teams to deliver integrated, business-focused outcomes.

Requirements

• 3–5+ years of Organizational Change Management experience in a consulting environment.
• Demonstrated experience leading OCM workstreams independently.
• Experience supporting ERP or large-scale system implementations (Dynamics 365 or similar preferred).
• Strong knowledge of OCM methodologies (Prosci/ADKAR strongly preferred).
• Experience developing key OCM deliverables, including: Change impact assessments Stakeholder analyses Communication plans Training strategies and materials Adoption metrics and reporting
• Experience working alongside functional and technical teams in system implementations.
• Familiarity with training tools, LMS platforms, and digital enablement approaches.
• Ability to analyze data and measure adoption outcomes.
• Strong communication and presentation skills, with experience engaging diverse stakeholder groups, including executive leadership.
• Proven ability to manage ambiguity and operate independently within fast-paced environments.
• Strong collaboration skills and ability to work across cross-functional teams.
• Track record of delivering high-quality work products on time and within scope.
• Bachelor’s degree required.

Nice To Haves

• Prosci, ACMP, or similar OCM certification preferred.
• Master’s degree in Organizational Development, Business, or related field is a plus.

Responsibilities

• OCM Strategy & Execution Lead end-to-end OCM workstreams for ERP and digital transformation initiatives.
• Apply structured methodologies (e.g., Prosci ADKAR) to drive adoption and sustain change.
• Conduct change impact assessments and stakeholder analyses.
• Develop and execute comprehensive change strategies aligned to program objectives.
• Communication & Stakeholder Engagement Design and deliver communication strategies to build awareness, alignment, and ownership.
• Engage stakeholders across all levels, including executive leadership, to drive sponsorship and alignment.
• Facilitate workshops, leadership sessions, and stakeholder meetings.
• Training & Enablement Develop and execute training strategies, including role-based training plans and materials.
• Ensure end users are equipped with the knowledge and skills needed to succeed in the future state.
• Adoption & Change Analytics Define and track adoption metrics and KPIs to measure change effectiveness.
• Identify resistance patterns and implement mitigation strategies.
• Use data-driven insights to continuously improve change outcomes.
• Integration with ERP Delivery Collaborate with functional and technical teams to align OCM activities with system design and deployment.
• Support ERP implementation efforts (e.g., D365) by embedding change strategies into delivery plans.
• Ensure change readiness aligns with key milestones such as testing, deployment, and go-live.
• Practice Contribution Contribute to the development and refinement of Crowe’s OCM methodology, tools, and accelerators.
• Share best practices and reusable assets across engagements.
• Support the growth of the OCM capability within Crowe’s consulting practice.

Benefits

• Your exceptional people experience starts here.
• At Crowe, we know that great people are what makes a great firm.
• We care about our people and offer employees a comprehensive total rewards package.
• Learn more about what working at Crowe can mean for you!
• We will nurture your talent in an inclusive culture that values diversity.
• You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations.
• Learn more about where talent can prosper!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees